Cesar Augusto Cruz Castillo Email and Phone Number

Group Director for the Dominican Republic directly responsible for technology, digital transformation and portfolio management for 5 companies in DR: Santo Domingo Motors (automotive), Equimax (heavy equipment), Motorplan (car rental), Andaya (automotive), Previseguros (automotive insurance). Also responsible for IT operations of the group in Venezuela: Autoambar (Nissan).Santo Domingo Motors: Executive committee memberMotorcredito: Technology committee member, Infosec committee member Within my division I oversee the areas of:• Innovation• Software Engineering• Analytics and Business Intelligence• Product Design and User Experience (UX)• Information Technology• Cybersecurity• E-commerce • PMO• Change ManagementI lead team of senior managers that have the responsibility for a diverse team of project and program managers, process engineers, software engineers, UI/UX Designers, BI and Data Engineers, SAP architects and functional experts, support engineers, infrastructure and cybersecurity specialists.We are a process driven - human/customer centric approach division. Our mission is to delight our end customers with the use of state-of-the-art innovations within the automotive industry to deliver the best-in-class experience with our brands and products.Relevant Projects:• SDM App v.2.• SAP S/4 Hanna ERP regional implementation: 5 companies in scope.• Seminuevos App: B2B ecommerce platform, used cars bidding, Appraisal, market price analytics.• Mobile service advisor app: Car reception, campaign management, service order creation.• Implemented an Enterprise PMO department: Policies, SOPs, Tools, Ways of way.• Implemented an Enterprise Change Management department: Policies, SOPs, Tools, Ways of way.• Akeneo content management platform implementation.• Enterprise Document control App: PowerApps internal development.• Employee Expense Management Platform: PowerApps internal development.Total projects delivered: 30.

Within my division I oversee the areas of:• Innovation and Digital Transformation• Information Technology• Processes and continuous improvement• Program management/Project Management• Change ManagementI lead team of senior managers that have the responsibility for a diverse team of project and program managers, process engineers, software engineers, UI/UX Designers, BI and Data Engineers, SAP architects and functional experts, support engineers, infrastructure and cybersecurity specialists.We are a process driven - human/customer centric approach division. Our mission is to delight our end customers with the use of state-of-the-art innovations within the automotive industry to deliver the best in class experience with our brands and products.Relevant Projects:• Marketing automation Analytics in Dynamics 365 CRM: Lead ingestion automation, Lead scoring, digital form Standarization, Zapier flows, Campaign tracking analytics.• SAP ECC R3 migration to Microsoft Azure Cloud.• Virtual Show room for Suzuki Brand: https://suzuki.com.do/salon-virtual/• RPA: Payment to invoice reconciliation.• Finance Process improvement: Invoice OCR scan and query.• WMS RFID tracking implementation: Track cars import process from ship offload to warehouse.• Dynamics 365 customer voice implementation. Customer support.• Datawarehouse implementation.• HRMS employee mobile app: SPN.• Dealer portal: B2B ecommerce platform for car parts sales order process.• IT: Azure MFA implementation.• IT: Intune MDM implementation.• IT: Azure Sentinel SIEM implementation.Total projects delivered: 33.

Within my division I oversee the areas of:• Information Technology• Innovation and Digital Transformation• Software EngineeringI lead team of senior managers that have the responsibility for a diverse team of project and program managers, process engineers, software engineers, UI/UX Designers, BI and Data Engineers, SAP architects and functional experts, support engineers, infrastructure and cybersecurity specialists.Our mission is to delight our end customers with the use of state-of-the-art innovations within the automotive industry to deliver the best-in-class experience with our brands and products.Relevant Projects:• SDM App: Car service appointment, digital payments, quotes, test drive, financing request, car rental, multibrand experience.• SAP Analytics Cloud: Profitability models for Finance.• Datacenter Migration to Microsoft Azure Cloud.• HR Management system implementation: SPN• RPA: Bank Reconciliation.• Learning Management system implementation: TalentLMS• Digital Signature implementation: AdobeSign Enterprise.• Virtual Show room for Nissan Brand:  https://salonvirtualnissan.sdm.com.do/Total projects delivered: 22.

Lead the Information Technology division as the Chief Technology Officer for Caribbean and Dominican Republic affiliates of Philip Morris International. Anticipate and understand future technology needs of the affiliate/cluster business and translate overall business plan into IT affiliate plan leveraging our global technology service offerings.Plan and manage delivery of consulting and other services by external and internal service providers in order to ensure service levels meet business needs.Lead and builds a flexible, agile and innovative IS organization that attracts, develops and retains the best talent in order to deliver IS services required by PMI.Maintain active contact and communication with key business stakeholders and provide advice and consulting to local affiliate/cluster management on business matters having Information Services implications, in order to achieve competitive advantage and facilitate business development.Execute the IT plan by leading the deployment, localization and support of global/core business system solutions as well as development and maintenance of local/global IS solution in order to meet business needs.Ensure technology services are delivered in an optimum way (timely, cost effective, secure, stable, reliable and user friendly) and proper service management processes are in place in order maximize business efficiency.Manage Information Technology division expenditures, including CAPEX and OPEX. perform budget and forecast analysis. regularly carry out budget and cost projections during the year to ensure availability of funds.Guarantee adherence to policies and guidelines and security and compliance by leading the assessment and implementation of information protection and governance requirements in order to minimize risks regarding confidentiality, integrity of information as processed, stored and retained in our systems.

Regional Technical lead and subject matter expert in Cybersecurity and Modern Workplace technologies - Microsoft 365 (Office 365, PowerBI, EMS, Windows). Drive the business value of our Modern Workplace and security solutions in 200+ accounts across 10+ countries in LATAM. Lead the solution deployment efforts in our Enterprise customer towards customer satisfaction.Responsibility:• 33M annual sales budget.• Perform Architecture Design Sessions on Microsoft security and identity technologies. • Lead architecture and deployment of Modern Workplace and Security solution projects including as Azure AD, Cloud Detection solutions, Active Directory, ADFS, VPN, PKI, Information Protection and IPsec and Advanced Persistent Threats.• Modernization of Identity and Access Management Architecture and Platforms including new paradigms: Context-Based authentication (Conditional Access), Risk-based access (adaptive authentication and access), Modern Authentication protocols (OATH2).• Implementation of Security Standards, policies and Governance frameworks. • Drive Security Assessments and Reviews in Enterprise customers.• Deliver presentations to executive audiences and explaining the benefits of the Microsoft security platform.• Engage with Microsoft's product team to land new products concepts in our customers.• Lead and motivate technical communities inside and outside Microsoft• Regional Cybersecurity SME and renowned speaker in various conference and events.

Own and deliver the Enterprise Security business Story to customers which consist of set of products and services that embraces the BYOD strategy in LATAM New Markets region. more than 13 countries including: Dominican Republic, Puerto Rico, Panama, Costa Rica, Peru, Ecuador, BCBBJ, Trinidad and Tobago.Responsibilities includes:• Proactively developing and closing a healthy pipeline of qualified EMS solution selling opportunities around key capabilities of User Identity & Access, Security, Management, and Desktop Virtualization. • Working with Account Managers and Account Technology and other specialists Strategist during Account Planning to develop customer profiles relative to mobility opportunities for enterprise customers.• Proactively engaging with customers using non-Windows devices (Android/iOS) and winning Enterprise Mobility solutions to secure, manage, and deploy Windows apps/desktop on all non-Windows devices• Providing solution sales leadership to ensure customer infrastructure is ‘Windows 10 ready’ by winning/deploying Azure AD, Modern Device Management and Information Security workloads• Proactively engaging with Desktop Virtualization partners (for e.g. Citrix) on complex and large scale virtualization opportunities to win against competition• Identifying and pursuing competitive opportunities within Enterprise accounts created by BYOD and Consumerization of IT to create a new Enterprise Mobility selling motion to IT and Business Decision makers.• Ensuring handoffs to and engagements with the appropriate resources (to key roles, such as Account Managers, ATS. Productivity Sales Specialists and Technical Sales Professionals, Services Sales Professionals) at the appropriate phase of the Microsoft Solution Selling Process. • Contributing to the engagement and readiness of System Integrators, ISV, Hosters, and reseller partners who can help the Enterprise Mobility SSP role scale through increased Microsoft mobility solutions sales capacity

• Drive the technical decission at the customer to buy, architect, develop or adopt their solution based on Microsoft technology: • Explain, demonstrate, and prove in-depth what Microsoft’s products and services can do and how to enable and manage them for the largest enterprise customers by driving technical presentations, demonstrations, Architecture sessions, PoC’s and Pilots, leveraging P-Sellers, partners or MCS as needed * Clear technical, competitive and security blockers to Enterprise Mobility sales. • Drive architecture and technical discussion to lead cloud security, privacy, and compliance discussions. * Be the connection and orchestration point for other technical resources: • Provide feedback to sales, marketing, and engineering on current and future product requirements. • Communicate and escalate technical, architectural and competitive blockers and insight to their appropriate channel. • Develop partner engagements for driving the sale, deployment, and adoption of Microsoft solutions. • Orchestrate cross-workload solutions with other technical ressources (internaly and from Partner) for other Microsoft products and services. • Stay sharp and share your knowledge: • Continuously nurture and expand your technical, sales, and competitive readiness. • Participate in internal Microsoft technical communities and in the broader industry through events, blogs, whitepapers, and articles for your domain.

•Build a skills development strategy for improving partner capabilities around pre-sales, technical sales, project management, and service delivery quality.•Build and execute a unique readiness plan per assigned partner to increase capacity and capabilities in the channel.•Establish a partner ecosystem to help Microsoft get to market faster and gain share faster than competitors •Lead competitive learning by gathering intelligence and building knowledge of competitor’s products, programs, weaknesses, strengths, and strategies•Provide insights that help Microsoft create better future partnering programs.•Assess and Build Capability: Determine the technology sales and technical capacity and maturity of Partners by using a consistent assessment process. Develop a Partner Readiness Solution plan for each partner to increase their technical capability year over year.•Plan Capacity: Grow P-Seller resources at each partner. Leverage P-Sellers to build out cloud practices at partner, increasing partner capacity to grow partner generated opportunities and support Microsoft Generated Opportunities.•Apply an established set of criteria to provide a foundation for the Microsoft Partner’s development plan, and establish “gives and gets” with the partner to enable execution for future growth.•Collaboration & Team Work: Help support the Partner business planning process, partner portfolio development, and periodic business reviews. Provide key partner insight into Territory Planning process. Use the output of the Territory Planning process to build/develop partner readiness plans to ensure partner capacity and capability to meet future needs. Work closely with the Partner Sales Executive, Partner Practice Recruiter, CA Account Executive, Partner Sales Lead and P-Seller.•Self-Development: The PTS is required to be a Subject Matter Expert on at least one Microsoft Cloud Technology and be able to provide deep insight on top competitors in the marketplace.

• Define specs & drive the build-out of cloud infrastructure to support enterprise shared-service applications, business applications, data storage, InfoSec and DR/BC, for internal and external stakeholders. Supporting mission critical Banking Core and ERP platforms.• Take-ownership of ongoing infrastructure, network and security projects and drive delivery through obstacles and with quality • Validate all infrastructure, network, and security components as implemented by members of the infrastructure and network team• Provide recommendations and business case justification for architectural improvements, maximizing the company’s investments in technology.• Review performance of IT systems and platforms to determine operating costs, productivity levels, and upgrade requirements • Provide technical oversite, mentor and develop network team including recruiting new resources as needed • Develop business case justifications for necessary IT spend• Assist VP with development and validation of infrastructure, network and security CAPEX & OPEX budgets each year • Actively participate in IT steering committee and advocate for infrastructure, network, and security requirements• Update IT policies and procedures, including those for architecture, InfoSec, DR and networking standards• Establish SLAs and manage vendor relationships

• Defines, analyzes, and plans all aspects of infrastructure technology including, but not limited to the network, server, storage, database, and application levels. • Provides technical leadership and delivery engineering for IT infrastructure for technology projects and provides appropriate levels of documentation to meet requirements. • Create viable solutions that align with the business needs while meeting company goals and objectives. • Maintains contact with vendors, industry peers, and professional organizations to keep informed of existing and evolving industry standards and technologies. • Responsible and accountable for delivery of quality infrastructure and associated documentation.• Lead technical discussions with the business units on enterprise wide projects • Requirements gathering and documentation of proposed project needs and expectations • Delivery of on premise and cloud infrastructure strategies, defining conceptual, logical, and physical designs, system context data flow, and security architecture • Provide leadership in the infrastructure as code process, focusing on implementation of automation solutions throughout the enterprise in support of DevOps. • Ensure proposed designs will integrate with all system components and meets the delivery and capacity requirements for the business units • Collaborate with third party vendors to create solutions • Ensure solution design meets infrastructure best practices and InfoSec governance policies • Stay abreast of new technologies as applicable to the infrastructure environment • Coordinate delivery of approved design across engineering teams

• Teach and coach two classes of 30+ students of an important technical high school in D.R.• Guide students through the process of designing and analyzing basic software solutions in terms of database and performance requirements as well as code optimizing techniques.• Teach basic-intermediate network design, medium level troubleshooting principals and all related tech support-oriented knowledge

• Lead and contribute in the development of solutions in networking and infrastructure areas with respect to deadlines and resources.• Determine technical requirements for proposals, business use cases, and current processes and systems.• Identify and evaluate alternative solutions and trade-offs in cost, performance, and scalability.• Provide advice on technical aspects of solution development and integration and ensure that relevant technical strategies, policies, standards, and practices are applied correctly.• Serve as an expert in areas of networking and infrastructure.• Research new technologies and solutions in dedication to continuous improvement.• Prepare presentations, training, white papers, and briefings.• Maintain current network architectures, configurations, and documentation.• Act a lead project engineer in developing new networking and infrastructure capabilities and solutions.• Work with Shipack Infrastructure team to implement the following: configuration changes, deploy new capabilities and technologies and to deploy new capabilities and support automation and orchestration initiatives.• Support cost/benefit analysis activities

• Manage an enterprise grade infrastructure supporting hundreds of users and end customers in more than 10 branches around the country.• Support mission critical rental software systems and databases for continued and uninterrupted business operations. Design and test continuity plans. • Lead architecture and implementation of new IT infrastructure and networking solution projects.• Develop Europcar to automate internal network systems, applications, and infrastructure• Maintain the virtualization environments and perform upgrades and backups as required• Implement new security applications and appliances• Manage requests from IT helpdesk in a timely manner• Perform security scans regularly and remediate vulnerabilities• Monitor systems stability and performance and troubleshoot various issues• Perform after-hours server updates and maintenance as needed• Handle internal hardware inventory and maintain a detailed list of assets• Work with software and hardware vendors, as needed, on pricing and contracts• Maintain and coordinate hardware leases, warranties, and support• Proactively own assigned projects• Document and implement various processes and update existing processes• Make continuous improvements on automation assignments• Follow all best practices and procedures as established by company• Work on cross-functional requirements with Engineering, Product, Support, Sales, and other departments