• Leads and assists with client facing ERP and CRM implementations to document and validate clients business requirements• Provides multiple strategic solutions that help refine outdated business practices and build a more intuitive and user friendly interface• Uses industry leading practices to work with customers to configure/customize NetSuite application to meet their business requirements• Builds successful customer relationships and works with cross functional teams to provide effective business process solutions in a timely manner• Presenting and developing a detailed understanding of process areas including Record to Report (financial management), Design to Build (item management), Order to Cash (A/R), Procure to Pay (A/P), Projects to Cash (P2C), and Data Migration

• Recognized as a top performer in quality scores for 9 consecutive months due to exceeding metrics by 10-15% since obtaining certification on February 2021.• Collect analytical insights to support business solution development based on quality, use, and other key drivers. Work with engineering team to identify and prioritize high value trends that can be improved using data-driven decisions.• Improve team quality scores by presenting guidelines, personal tips, and assisting team members individually. Actively communicate with team members to find solutions to problems and improve team’s performance metrics.• Enhance the users experience by listening and transcribing audio files and evaluating Siri’s response and language usage.

• Developed relationship-building strategies and opportunities to generate a loyal fanbase of over 215,000 for Austin’s first ever professional sports team.• Led and organized the implementation and event-planning functions of 37 public outreach campaigns.• Collaborated with senior sales representatives in securing over 30,000 season ticket membership deposits in a single day, a Major League Soccer record.

• Replaced and installed 11 College of Natural Sciences’ computer labs with new hardware, software, and OS.• Recorded information for help desk tickets and maintained an active database of tickets to provide assistance efficiently.• Assisted users campus wide via email, phone, and in-person for hardware and software troubleshoot, repairs, and replacement.

• Directed and developed a high-performance team (16 new hires) through effective employee development, performance management, coaching, and training.• Coordinated and collaborated with store manager, pharmacist, and workers for timely production of all jobs, maintenance of inventory, and development of new prescriptions to improve efficiency in store by 20%.• Created a tracking system to help assure compliance for all regulatory rules and regulations set by company and state.