Cesar Daniel Cabarcos Jr Email & Phone Number

Halifax, Nova Scotia, Canada

• Identify, evaluate, and prioritize end-user problems and concerns to ensure that enquiries are resolved appropriately, escalating as necessary through a defined escalation process. • Research and resolve complex Solution- or account-related issues, with the goal of identifying the root cause. • Manipulate and analyze data in XLS, create presentable reports (graphs, tables, etc.) and understand customer-facing reports to interpret the health of the account and how better to serve… Show more • Identify, evaluate, and prioritize end-user problems and concerns to ensure that enquiries are resolved appropriately, escalating as necessary through a defined escalation process. • Research and resolve complex Solution- or account-related issues, with the goal of identifying the root cause. • Manipulate and analyze data in XLS, create presentable reports (graphs, tables, etc.) and understand customer-facing reports to interpret the health of the account and how better to serve ResMed and the customer’s needs. • Accurately and completely document all account activity, troubleshooting, and resolution steps within the appropriate Knowledgebase and/or CRM systems. • Create documentation, best-practice guides, and training material for internal and external consumption. • Identify opportunities to perform proactive account-level troubleshooting and maintenance. • Work closely with Application Support, Product Development, Solutions Business Owners, and Customer Success to troubleshoot reported and/or anticipated technical or procedural issues to ensure effective resolution. Show less

Halifax, Canada Area

• Report, analyse, and drive insights about account activity, solution platform health, and other KPIs to ensure optimal efficiency and performance;• Assist end users in resolving technical problems by providing guidance on Solution-related concerns. Issue complexity will range from basic to advanced, as the team provides support for a range of Solutions across a variety of customer segments;• Manipulate and analyze data in XLS, create presentable reports (graphs, tables, etc.) and… Show more • Report, analyse, and drive insights about account activity, solution platform health, and other KPIs to ensure optimal efficiency and performance;• Assist end users in resolving technical problems by providing guidance on Solution-related concerns. Issue complexity will range from basic to advanced, as the team provides support for a range of Solutions across a variety of customer segments;• Manipulate and analyze data in XLS, create presentable reports (graphs, tables, etc.) and understand customer facing reports to interpret the health of the account and how better to serve to ResMed and the customer's needs;• Work closely with Application Support, Product Development, Solutions Business Owners, and Customer Success to troubleshoot reported and/or anticipated technical or procedural issues to ensure effective resolution;• Create documentation, best-practice guides, and training material for internal and external consumption. Show less

Halifax, Canada Area

• Initiates and receives calls via the phone to check-in on their therapy status, collect adherence information, and order therapy supplies;• Maintain client account records, track deadlines, and manage tasks in web based tools;• Document all technical inquiries and customer-reported problems in the ticketing system, including the nature of the support inquiry and the resolution recommended; provide monthly metrics to management team;• Assist patients with any issues, and escalating… Show more • Initiates and receives calls via the phone to check-in on their therapy status, collect adherence information, and order therapy supplies;• Maintain client account records, track deadlines, and manage tasks in web based tools;• Document all technical inquiries and customer-reported problems in the ticketing system, including the nature of the support inquiry and the resolution recommended; provide monthly metrics to management team;• Assist patients with any issues, and escalating appropriately when issue needs to be addressed by the local provider. Show less

Halifax, Nova Scotia, Canada

• Working with Plus subscription level merchants as the first line of technical support and general information for the platform and various integrations.• Correspond with merchants through email, chat, or phone calls on their questions including but not limited to general store information, API queries, and technical issues including Facebook/Instagram/and Google troubleshooting.• Update tickets in Zendesk and escalating to appropriate teams if required.• Trained new Plus support… Show more • Working with Plus subscription level merchants as the first line of technical support and general information for the platform and various integrations.• Correspond with merchants through email, chat, or phone calls on their questions including but not limited to general store information, API queries, and technical issues including Facebook/Instagram/and Google troubleshooting.• Update tickets in Zendesk and escalating to appropriate teams if required.• Trained new Plus support specialists including mentoring them while on live channels and going through the training information with them during the onboarding process.• First line of technical support.• Involved in a project to improve the culture and inclusivity of the Plus support organization.• Reviewing contracts and information for Plus merchants within Salesforce and submitting requests when applicable. Show less

Halifax, Nova Scotia, Canada

• Recognize and analyze information which is likely to affect military operations, national policies and objectives• Command, direct and control an intelligence unit, section or team• Operate and manage information technology systems• Advise and plan employment of sophisticated intelligence collection and surveillance systems• Safeguard highly classified material

Nova Scotia, Canada

• Creating, modifying, and updating training documents so training material is always current and effective;• Serving as the primary trainer for new hires. Produce new hires who are able to hit their project quality and productivity targets soon after training is complete;• Collaborating with Recruiting and Management to transition new hires from recruitment to training to production seamlessly in a supported environment;• Creating, modifying, updating and delivering ongoing… Show more • Creating, modifying, and updating training documents so training material is always current and effective;• Serving as the primary trainer for new hires. Produce new hires who are able to hit their project quality and productivity targets soon after training is complete;• Collaborating with Recruiting and Management to transition new hires from recruitment to training to production seamlessly in a supported environment;• Creating, modifying, updating and delivering ongoing developmental training as project needs require. Including self-paced training;• Creating and delivering new process training;• Collaborating with client contacts to ensure client training expectations are being met;• Collaborating with the corporate training team, project manager and project coordinator. Show less

Nova Scotia, Canada

• Provide technical and customer support for international customers of a global leader in the interactive whiteboard technology niche using documented procedures and available tools;• Maximize the use of hardware and software by assisting resellers, users and educators; interpreting instructions in guides and also answering questions;• Troubleshooting system and network problems, diagnosing and solving hardware or software faults;• Provide support, including procedural… Show more • Provide technical and customer support for international customers of a global leader in the interactive whiteboard technology niche using documented procedures and available tools;• Maximize the use of hardware and software by assisting resellers, users and educators; interpreting instructions in guides and also answering questions;• Troubleshooting system and network problems, diagnosing and solving hardware or software faults;• Provide support, including procedural documentation, relevant reports and replacing parts as required;• Maintain knowledge of the product line and service offerings along with the constant changes in the future industry products and technologies. Show less

Nova Scotia, Canada

• Greet customer and take food order;• Provide information about menus;• Looks for an opportunity to "up-sell" foods;• Operate cash register and receive payment from customer in cash or credit card, accurately counts and provides change to customers as required;• Clean and stocks work area and customer area;• Assist with a variety of kitchen-related functions as needed;• Receive inventory, moves and lifts food and beverage products and supplies;• Ensure proper food… Show more • Greet customer and take food order;• Provide information about menus;• Looks for an opportunity to "up-sell" foods;• Operate cash register and receive payment from customer in cash or credit card, accurately counts and provides change to customers as required;• Clean and stocks work area and customer area;• Assist with a variety of kitchen-related functions as needed;• Receive inventory, moves and lifts food and beverage products and supplies;• Ensure proper food handling procedures are followed including wrapping, labeling;• Clean and sanitize work station and equipment. Show less

Bachelor’S Degree, Computing And Information Systems

Computerized information systems have helped transform the business and social landscape in North America and around the world. To be.

High School, Senior Year

High School