Cesar Degollado Email & Phone Number

Cesar Degollado is a Customer Service & Reservation Manager en Sixt rent a car at Sixt rent a car.

• 

  Customer Service & Reservation Manager

  Sixt Rent A Car

  Sep 2008 - Present

  Manage the rental locations and supervise stationmanagers in terms of service• Implement and observe company services• Report to General Manager of Company in Mexico• Link between Munich, GE.(HQ Company) and Monterrey, MX.(HQ Franchise)• Translation of documents, mails, memos from HQ Munich (GE) to Franchise Sixt México• Special Project: Translation of Implementation, Branding, Franchise Operation, Systems, Sales & Marketing, Training & Customer Service Manuals • Administration of continuous improvement processes Creation and development of new policies and procedures • Analysis of the results by area (Customer service, Reservation)• Reward customer service & reservation team Head call centre where reservation/ complaints arereceived (telephone, e-mail, intranet, internet webpage)• Management of Diamond, Platinum, Gold Club Members • Handling special complaints• Submitting offers and proposals to customerHead of Training team to rental agents on reservationand customer service guidelines• Observe training status and “know how” of company employees• Select personnel according to company requirements• Organize and plan effective staff attendance• Show leadership, motivate branch managers, and define branch targets, and identify “high potentials”Inside sales (back up for sales manager & salesforce):• Monitor competition in the area• Communicate new information or procedures to the company team• Preparing offers• Issuing Company credit cards• Customer administration