Cesar Jr De Jesus Email & Phone Number

Metro Manila

- Managed Talent Acquisition and Vendor Management teams.- Created hiring projections and plans.- Worked with several third party business partners and vendors. - Managed checking and validating of weekly reports: hires list and attrition reports.- Conducted regular meetings with clients and other stakeholders.

Makati, National Capital Region, Philippines

- Managed 4 teams of recruiting admins (max FTE: 60+).- Conducted regular meetings with clients and other stakeholders.- Led the creation and implementation of QA processes and forms. This resulted to a significant decrease in client escalations. (10 escalations in July 2023 to 0 escalation in Oct 2023).- Provided coaching and performance review to team managers.

Philippines

Managed operations as food caterer and pantry concessionaire in BPO industry; 6 BPO companies in 12 different sites.

Raffles Place, Singapore

OperationsHandled customer service department.Generated and improved operational key metrics: call quality, client satisfaction and client retention rates.Provided weekly and monthly managerial reports such as P&L analysis and employee tardiness and attrition reports.Participated in management meetings in line with project management, goal setting alignment and continuous improvement plans.Conducted several sales and marketing strategies and projects to drive up customer base.Increased client retention rate from 30% to 70%.Implemented new CRM system (Virtual NewsPaper) that automates subscription processing, invoicing, digital access and reports generation.Coordinated migration project to digital platforms (tablet, smartphones and desktops versions).Search for iOS and Android applications: The Edge Singaporehttp://subscribe.theedgesingapore.com/Sales and MarketingExpanded corporate B2B sales agreements with different banks and broking houses in Singapore.Opened up new subscription promotions with different high-end restaurants.Conducted roadshows and event booths for product promotion and to increase subscription.Global Market Outlook Forum 2016 – Finding new opportunities28 Nov 2015 – Suntec Singapore International Convention & Exhibition CentreMarket Outlook Forum – Access the world with ETFS14 Nov 2015 – NTUC Centre 1 Marina Boulevard Singapore 018989The Edge Singapore Investment Forum 2014 – Navigating Uncertainties06 Sep 2014 - Suntec Singapore International Convention & Exhibition Centre

Philippines

Supervised and coached staff through goal setting, balanced scorecard calibration, PEP and PIP programs.Performed data gathering, reporting, analysis and database management.Monitored and evaluated programs’ quarterly performances through balanced scorecards.Maintained company database such as competitor ranking information, quarterly profit and loss statement and other client-related data.Facilitated pre-quarter managerial goal calibrations and post-quarter business reviews.

Ortigas, Metro Manila

Processed invoices, sales / purchase Orders, return goods requests.Handled both inbound and outbound calls from customers, sales representatives and distributors.Developed standard report templates and processed documentations of the account.Initiated schedules for client communications and client weekly and monthly reports.Measured and updated the account’s performance metrics and reports.

Master'S Degree, Economics

Bachelor, Cum Laude, Economics, 1.55

Activities and Societies: UPLB Economics Society, Junior Philippine Economic Society, Philippine Red Cross