• Plan, organize and control Mexico IT Operations• Manage IT OPEX and CAPEX budget• Maintain and support IT Infrastructure: Active Directory, Windows Server, DHCP, VMWare, Synology• Provide application solutions to business needs using Power Platform (PowerApps, Power Automate, PowerBI) and .NET developments.Accomplishments• Implementation of ticketing system Manage Engine Service Desk Plus with a comprehensive IT service catalog according to the apps and services… Show more • Plan, organize and control Mexico IT Operations• Manage IT OPEX and CAPEX budget• Maintain and support IT Infrastructure: Active Directory, Windows Server, DHCP, VMWare, Synology• Provide application solutions to business needs using Power Platform (PowerApps, Power Automate, PowerBI) and .NET developments.Accomplishments• Implementation of ticketing system Manage Engine Service Desk Plus with a comprehensive IT service catalog according to the apps and services provided with KPIs definition.• ERP (INFOR Visual Manufacturing) upgrade.• Software Development: Performance Evaluations, Continuous Improvement, Training Management, Warehouse kiosk, Material Scanning Kiosk (connected to ERP with custom validations).• Migration from INFOR Visual to SAP ECC• Monitoring Reports for critical PLC tags on the operation Show less

Responsibilities: • Plan, Organize and Control IT Operations• Manage IT Budget comprising ongoing operations and upgrades to systems.• IT Projects Planning• Manage IT Department to provide support to 1700+ users on a 24/7 operation• Maintain and support the IT infrastructure: Active Directory 2012, Windows Server 2012, DHCP, DNS, WSUS, SharePoint 2013, Lync Server 2013, Exchange 2010, VMWare infrastructure, SAP, Citrix XenDesktop, Dell PowerEdge Blade Servers, Dell… Show more Responsibilities: • Plan, Organize and Control IT Operations• Manage IT Budget comprising ongoing operations and upgrades to systems.• IT Projects Planning• Manage IT Department to provide support to 1700+ users on a 24/7 operation• Maintain and support the IT infrastructure: Active Directory 2012, Windows Server 2012, DHCP, DNS, WSUS, SharePoint 2013, Lync Server 2013, Exchange 2010, VMWare infrastructure, SAP, Citrix XenDesktop, Dell PowerEdge Blade Servers, Dell Compellent Storage, Dell PowerConnect switches.• Coordinate internal development needs: .NET, MVC, JavaScript, SQL Server and PowerShell are among the solutions used.• Define business analysis requirements starting from user concepts which are translated into design documents that are later used among different teams to provide a solution requirement. Accomplishments• Materials integration: Designed the solution based on the input from each one of the areas involved, mapped the entire process to identify all web service connections needed and then assigned each development team the specific plan to follow. • IT Department created from scratch: As the company started operations in 2013, a new data center was built to support all the IT services needed in the company, IT policies and procedures were defined. • Internal Software Development: As the operation started growing a new area to start proving application solutions was created. Several applications have been created since then to provide solution to business needs. Show less

Responsibilities: Remote administration and implementation of SharePoint 2003, SharePoint 2007 and SharePoint 2010. Deployment of custom SharePoint solutions to Test and Production Environments. Migration of SharePoint Farms. Troubleshooting of SharePoint issues. Creation of SharePoint sites according to customer needs taking advantage of SharePoint features. Automation of day-to-day tasks by building C# console applications for SharePoint 2007 and PowerShell scripts for SharePoint 2010… Show more Responsibilities: Remote administration and implementation of SharePoint 2003, SharePoint 2007 and SharePoint 2010. Deployment of custom SharePoint solutions to Test and Production Environments. Migration of SharePoint Farms. Troubleshooting of SharePoint issues. Creation of SharePoint sites according to customer needs taking advantage of SharePoint features. Automation of day-to-day tasks by building C# console applications for SharePoint 2007 and PowerShell scripts for SharePoint 2010. Perform initial assessments on customers that already have a SharePoint farm to provide an overall status of the health of their farm(s) and an action plan to remediate the issues found. Keep customers informed about the growth of the farm with monthly reports of size the SharePoint sites. Patching planning and execution for SharePoint servers. Show less

Remote administration of Microsoft Exchange 2003, Microsoft Exchange 2007 and Blackberry Enterprise Servers (BES); creation of monitoring policy rules for Exchange and Blackberry servers using Dell´s monitoring tool. Patching planning and execution for Exchange and Blackberry servers. Follow up and resolution of high complexity incident and problem records (ITIL compliance) related with Exchange, Blackberry and SharePoint servers… Show more Remote administration of Microsoft Exchange 2003, Microsoft Exchange 2007 and Blackberry Enterprise Servers (BES); creation of monitoring policy rules for Exchange and Blackberry servers using Dell´s monitoring tool. Patching planning and execution for Exchange and Blackberry servers. Follow up and resolution of high complexity incident and problem records (ITIL compliance) related with Exchange, Blackberry and SharePoint servers. SharePoint 2007 internal sites administration and design of new tailored site templates using SharePoint Designer 2007. Show less

Provide guidance to the messaging team; assure SLAs (Service Level Agreements) are met. Coordinate tasks and workload on the team. Monthly 1:1 meetings with each one of the 7 team members to provide feedback about their performance. Support team members' improvement ideas with the management team. Act as a point of escalation for customer's related issues. SharePoint 2007 internal sites administration, creation of customized… Show more Provide guidance to the messaging team; assure SLAs (Service Level Agreements) are met. Coordinate tasks and workload on the team. Monthly 1:1 meetings with each one of the 7 team members to provide feedback about their performance. Support team members' improvement ideas with the management team. Act as a point of escalation for customer's related issues. SharePoint 2007 internal sites administration, creation of customized SharePoint sites. Show less

Network Administration, IBM Blades Servers Support running Windows 2003 operating system. Administration of Microsoft Exchange 2003, Microsoft Office SharePoint Server 2007, Active Directory Users and Computers, Network Services (DHCP, File Sharing, DNS)and Blackberry Enterprise Server(BES); SQL Databases Maintenance, Development of applications based on .Net for reporting KPIs to help IT decision making; SAP: Users setup (roles… Show more Network Administration, IBM Blades Servers Support running Windows 2003 operating system. Administration of Microsoft Exchange 2003, Microsoft Office SharePoint Server 2007, Active Directory Users and Computers, Network Services (DHCP, File Sharing, DNS)and Blackberry Enterprise Server(BES); SQL Databases Maintenance, Development of applications based on .Net for reporting KPIs to help IT decision making; SAP: Users setup (roles and profiles), Transport System Administration; servers performance monitoring and analysis, Printers configuration and administration. Key Projects and Achievements Implementation of Microsoft Systems Management Server 2003 (SMS) Network Tune-up: Avoid of frequently network loops Local Blackberry Enterprise Server (BES) implementation and client's migration from corporate server. Email System Migration from Lotus Notes to Microsoft Exchange 2003 Migration of the Documentation System from QSI (running on Lotus Notes) to MOSS 2007. New Hardware Inventory System implementation linked with employee's database and data migration from previous system. Show less