• Consistently serve quality milk teas, smoothies, lattes, and other beverages on the store menu to all customers• Maintains workforce by selecting, coaching, and training employees; monitors and reports to store owner on employees' ability to pass training.• Resolve customer concerns and complaints.• Ensure health and safety compliance for all employees.• Track and submit payroll information for all employees.• Fulfill weekly orders for products such as milk, cream, jelly powder, matcha powder, cups and straws and other essential materials and ensure quality checks are performed on all orders received.• Produce fresh handmade tapioca each week.• Produce fresh puddings, milk foam, coffee jellies and other toppings daily.• Complete end of day reports including daily cash sheets, deposits, etc.• Plan monthly promotions, holiday promotions, anniversary promotions and design posters as directed by store owner.• Regularly post content on social media such as Instagram to increase brand awareness.

• Update and maintain by using WordPress company’s official website design in a timely manner to ensure it is visually appealing and modern and follows user experience best practices.• Shoot, edit, and update images and videos by Adobe’s Creative Suite to company’s website to showcase our latest wine labels and business cards and other product details and recent marketing events pictures.• Maintain the company’s website homepage as directed by the manager to reflect company events and announcements for various holidays.• Create multiple landing pages and pop-up message pages based on manager’s instructions.• Scroll award-winning wine label design news on the homepage.• Expand client gallery and testimonial pages as clients grow.• Draft, layout and publish blog posts as directed by the Manager by creating individual blog session pages, ensuring that blog pages are properly laid out and styled in line with the homepage design, sharing industry insights, company news or related topics to engage customers and enrich the content of the website.• Ensure that design elements and templates are consistent across different pages and sections of the website on different devices.• Create and edit SEO keywords to drive traffic to the website and attract potential customers.• Collaborate with the team to define and maintain UI/UX and SEO standards that ensure uniformity across company’s website.• Collaborate with the team to ensure website functionality and security are up to par.• Create detailed, comprehensive design specification documents to maintain design consistency as the team expands in the future.

• Meticulously reviewed over 100 cases of material on a daily basis.• Effectively assigned and skillfully edited technical/legal documents and letters based on internal materials.• Thoroughly revised documents according to internal specifications and client feedback, resulting in exceptional quality output.• Professionally and promptly replied to client messages in the case management system, ensuring excellent client satisfaction and delivering outstanding results.

• Produced highly optimized and compelling advertising and marketing campaigns using Mailchimp, resulting in increased sales and brand awareness.• Creatively wrote, meticulously edited, and skillfully proofread promotional materials, such as blogs, web copy, and social media copy, resulting in engaging content that resonated with the target audience.• Expertly filmed, meticulously edited, and strategically posted vlog videos using Adobe Premiere Pro, and Adobe Audio, and effectively managed YouTube Channel, resulting in high engagement and increased subscribers.• Artfully designed flyers, posters, and business cards for events and promotions, using Photoshop, InDesign, Canva, and other design tools, resulting in visually stunning and effective marketing materials.• Successfully updated and edited all the digital marketing materials on company’s official website.• Successfully managed social media accounts such as Facebook, Instagram, WeChat Group Chat, and Red Book and consistently wrote daily reports using Microsoft Office to track the performance of each account, resulting in informed decision-making and effective strategy development.

• Expertly processed multimedia localization-related tasks, such as audio/video editing, and eLearning course rebuilding using tools like Sony Sound Forge, Adobe Audition, Adobe Premiere, Articulate Storyline, and Adobe Captivate, resulting in top-quality multimedia products.• Skillfully assisted the project manager and clients in multimedia translation and localization projects, including the scope of work analysis, solution providing, workload estimation, file preparation, and technical support using Microsoft Office, resulting in exceptional project outcomes.• Effectively communicated and collaborated with team members and clients via email and calls throughout the entire multimedia localization process, resulting in seamless project management and excellent client satisfaction.

Worked as a teaching assistant for Professor Thomas Burkman at Jinan University in World History and Japanese History. Gained knowledge of internet censorship and enabled students to access blocked and censored materials.