César Dominguez Email & Phone Number

State Of São Paulo, Brazil

São Paulo

• Provide advanced technological solutions and ensure the proper functioning of the IT infrastructure and its components, in order to contribute directly to the satisfactory experience of employees in the use of technology to support the performance of their activities.• Support for employees, directors and presidency (VIP service) of the company in person and remotely via LogMeIn and VPN;• Preparation, configuration and procedure for delivery and dispatch of machines; monitoring of service providers in the maintenance of equipment;• Providing solutions to reduce and remedy repetitive operations/incidents, aiming to reduce the quantity of alerts/calls, proposing definitive solutions for problems that have already occurred;• Configuration and support of the VOIP - Total IP tool;• Update, registration and voucher generation in ERP Protheus;• Ticket service acting in the treatment of incidents and user requests according to technical procedures and meeting the SLA's agreed upon via the OTRS call tool;• Guiding users in order to identify incidents, eliminate faults and promote solutions; support and configuration of productivity applications (MS Office - Office 365, Outlook, Word, Excel, PowerPoint, TEAMS).• Crisis participation, troubleshooting in critical environments.• Control and management of IT equipment and assets;• Management and treatment of Sophos endpoint antivirus alerts.• Analyze the current IT Infrastructure ecosystem to detect critical deficiencies and recommend improvement solutions;• Support and ensure the application of patching packages for IT Infrastructure assets;• Configuring and supporting Check Point VPN;• Performing backups and secure data disposal;• Using Microsoft Planner for managing and optimizing team and individual tasks/projects;• Experience in DATA CENTER, performing door tests, alarms and checking CFTV cameras.

São Paulo

• Customer service via chat, e-mail, phone;• Analysis and release of payments;• Remote access to customers for troubleshooting;• Conducting functional tests of software in production and approval environments for implementing improvements and correcting incidents.

Santana - São Paulo

• Responsible for computer maintenance and formatting, installation and updating.• Support and guidance to users/customers remotely and in person, answering technical and software-related questions and services;• Assistance in planning, installation and deployment of the company's systems.• Manual changes and additions to the NF-e XML files.• Generation of system version and sending of updates through Client/server FTP.

Penha - São Paulo

• Teach and prepare didactic material for computer classes according to previously distributed orientation and content.• Apply tests, develop class work and answer questions.

Information Technology Management, Information Technology / Computer Science

Activities and Societies: Studies focused on the Information Technology area, exploring Planning, Programming, Development and Management.

Education record