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@majorel.com
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César Ferreira is listed as Global Workforce Manager at Majorel, a company with 4182 employees, based in Lisboa, Lisbon, Portugal. AeroLeads shows a work email signal at majorel.com and a matched LinkedIn profile for César Ferreira.
César Ferreira previously worked as Workforce Manager at Sitel/Majorel and Operations Manager at Sitel/Majorel. César Ferreira holds Law from Universidade Católica Portuguesa.
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AeroLeads found 1 current-domain work email signal for César Ferreira. Compare company email patterns before reaching out.
Ask people with whom I have worked and I believe they would talk about being a people person.I hope they also would mention my background in operational and WFM roles that provide me a broad view of the business I’ve worked for not as someone who stays behind the desk but manages by walking around and making things happen. My successes in these areas have come in global customer service settings.I excel at developing and overseeing personnel who equal and beat established objectives and standards. My demonstrated skills include creating and executing programs and initiatives that improve business efficiencies. Plus, I am an expert at managing assignments from concept to completion ensuring on-time, on-budget, and on-target results.
Listed skills include Rumos, Call Centers, Outsourcing, Team Management, and 20 others.
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A career timeline built from the work history available for this profile.
Lisboa, Portugal
As a Global WFM Manager with extensive experience in operations, I have a proven track record of developing and implementing WFM strategies for rapidly scaling businesses. I am a thought leader and subject-matter expert in forecasting, scheduling, real-time operations, and WFM tooling. I excel in managing global teams and delivering continuous improvements.
Lisbon, Portugal
Lead team of 5-13 people arranging data obtained from client and company systems into report templates to determine number of staff required to deliver services. Assess deviations from KPIs in production area. Compare potential changes for quantitative parameters. Help identify key productive items of each service. Support detection of quantitative.
Lisbon, Portugal
Guided 15 team managers overseeing 250 agents Improving operational systems, protocols, and procedures supporting better management reporting, information flow, and management, business process and organizational planning. Directed improved effectiveness and efficiency of support services (HR, IT, and finance) with enhanced function and coordination and.
Lisbon, Portugal
Recruited, hired, trained, mentored, and supervised team of 15-20 agents meeting key financial, operational and quality metrics. Recognize advisors for outstanding achievements/performance matching company mission and values. ✪ Met daily deadlines supplying time sensitive customer and operational feedback to clients.✪ Investigated and solved customer.
Lisbon, Portugal
Provided technical support for Sapo ADSL, Netcabo, and Internet Mobile Broadband TMN systems. Assisted commercial clients with program details and training. Supported technical issues by solving all fiber service anomalies.✪ Trained 12-200 agents at multiple sites and managed 20 in Lisbon.✪ Taught 250 agents and supervisors helping launch operations in.
Other employees you can reach at majorel.com. View company contacts for 4182 employees →
Ikhlef Sara
Colleague at MajorelPrefecture Of Casablanca, Casablanca-Settat, Morocco, Morocco
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KG
Karen Gubantes
Colleague at MajorelLas Piñas, National Capital Region, Philippines, Philippines
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AG
Alina Gyawali
Colleague at MajorelDunfermline, Scotland, United Kingdom, United Kingdom
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IS
Issah Sumaila
Colleague at MajorelAccra, Greater Accra Region, Ghana, Ghana
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CH
Chaimae Harshali
Colleague at MajorelMarrakesh-Safi, Morocco, Morocco
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RN
Roxanne Nica Reyes
Colleague at MajorelSan Fernando, Central Luzon, Philippines, Philippines
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MS
Mohammed Solocal
Colleague at MajorelCasablanca-Settat, Morocco, Morocco
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JC
Jaime Cristhian Rodríguez Quinto
Colleague at MajorelPeru, Peru
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DC
Dhruv Chugh
Colleague at MajorelIndia, India
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KN
Karla Nakpil
Colleague at MajorelDubai, Dubai, United Arab Emirates, United Arab Emirates
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Quick answers generated from the profile data available on this page.
César Ferreira works for Majorel.
César Ferreira is listed as Global Workforce Manager at Majorel.
AeroLeads has found 1 work email signal at @majorel.com for César Ferreira at Majorel.
César Ferreira is based in Lisboa, Lisbon, Portugal while working with Majorel.
César Ferreira has worked for Majorel, Sitel/Majorel, Sitel, and Portugal Telecom.
César Ferreira's colleagues at Majorel include Ikhlef Sara, Karen Gubantes, Alina Gyawali, Issah Sumaila, and Chaimae Harshali.
You can use AeroLeads to view verified contact signals for César Ferreira at Majorel, including work email, phone, and LinkedIn data when available.
César Ferreira holds Law from Universidade Católica Portuguesa.
César Ferreira is listed with skills including Rumos, Call Centers, Outsourcing, Team Management, Customer Experience, Contact Centers, Team Leadership, and Performance Management.
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