César Alejandro Flores Lugo Email & Phone Number

Miami, Florida, United States

Responsible for managing the Corporate and Affinity Group P&L, overseeing $40 million in written premium across Latin America and the Caribbean. I design and implement group business strategies aligned with clients' Employee Value Propositions and Total Rewards frameworks. Leading a regional team, I ensure effective execution and provide strategic guidance to local distribution partners and underwriting teams for relevant market implementation. My responsibilities include driving market penetration, acquiring new clients and projects to meet revenue targets, and identifying and closing strategic sales opportunities. Building strong relationships with internal and external stakeholders is essential for maximizing account penetration and establishing myself as a trusted advisor. I draft statements of work, project plans, and budgets, managing multi-faceted projects involving cross-border client and consultant teams while maintaining quality and timely delivery. Prospecting and outreach are critical for developing a robust new business pipeline, requiring determination, organization, and strategic relationship-building. I maintain an organized pipeline, track interactions, and ensure timely follow-ups. Collaborating with the sales team, I facilitate seamless lead transitions and support successful closings. I consistently meet and exceed lead generation and revenue targets, staying informed on industry trends to identify new opportunities and adapt strategies as needed.

Miami, Florida, United States

Latin America Accident and Health for Corporate and Affinity Groups P&L, overseeing $60 million in written premium across 10 countries and territories. I led strategic engagement and expanded commercial relationships with agents, brokers, and distribution partners to drive new sales growth and achieve revenue targets. My deep understanding of Chubb's business strategy allowed me to align Accident and Health capabilities effectively. Collaborating with Product Management, I tailored key value propositions for specific industries, incorporating customer feedback to guide strategic focus. I identified growth opportunities, created needs, and delivered competitive solutions while maintaining strong connections at all organizational levels. I partnered with the Partnerships & Alliances group to drive partnership sales and uncover new opportunities, and I coordinated regional communication to manage multi-country deals, enhancing client experiences and maximizing Chubb’s value. Acting as the primary relationship manager, I ensured customer satisfaction, served as a senior escalation point, and led problem-solving efforts. I built, delivered, and tracked strategic account plans and forecasted key performance indicators. My leadership included overseeing a regional team and ensuring optimal client delivery by leveraging internal resources effectively. Additionally, I fostered executive-level relationships to drive strategic alignment and maintained Chubb's understanding of client needs, addressing them both short- and long-term. I collaborated across the organization to develop and execute account strategies, prioritize opportunities, and act as a central coordination point for a cohesive strategic approach.

Quito, Pichincha, Ecuador

Accountable for the Ecuador Personal Lines P&L, overseeing $40M in written premium nationwide. Responsible for developing and delivering a comprehensive value proposition across Auto, Residential, and Specialty Personal Lines, I developed and delivered comprehensive value propositions aligned with market demands and distribution strategies. Leading strategic engagement, I expanded relationships with agents, brokers, and distribution partners to drive new sales growth and meet revenue targets. I leveraged my deep understanding of Chubb’s business strategy to align capabilities effectively and collaborated with Product Management to tailor value propositions, incorporating client feedback to guide strategic focus. I identified growth opportunities, developed niche products, and maintained strong connections at all levels to drive competitive solutions. Acting as the primary relationship manager, I ensured client satisfaction, addressed escalations, and led problem-solving efforts. I also designed and executed strategic account plans, forecasted key metrics, and led a national team for effective delivery. My approach included proactive market intelligence, pipeline management, and close collaboration with internal teams to coordinate multi-lines deals and optimize client outcomes. I consistently exceeded targets by building strong internal and external relationships, supporting seamless lead transitions, and adapting strategies based on industry trends and client needs.

Quito, Pichincha, Ecuador

As Distribution Manager, I am responsible for executing AIG Ecuador’s distribution strategy with major trading partners, ensuring alignment with business goals and customer priorities. I manage strategic relationships with brokers, agents, and other partners, overseeing regulatory and compliance obligations. This role involves leading broker engagement through development meetings, aligning AIG resources with broker structures, and utilizing Salesforce to manage pipelines and provide performance data to Commercial Insurance and Consumer Insurance leaders.I drove market engagement to position AIG as a preferred insurer, achieve growth targets, and enhance submission and quote ratios. Collaborating with product and underwriting teams, I supported strategic planning and prioritized activities that align with business objectives. I was accountable for developing and managing key broker and customer relationships, facilitating continuous improvement, and leading strategic pitches and tenders. I provided feedback and insights to enhance AIG’s value proposition and represent AIG’s interests in broker performance discussions.I ensured the alignment and efficiency of distribution functions to maximize growth and retention while fostering collaboration across regional AIG teams. I promote AIG’s initiatives, embedding them into sales and retention efforts, My leadership emphasizes building a skilled, diverse workforce that exemplifies AIG’s values, driving accountability, personal development, and a culture of excellence.

Caracas, Federal District, Venezuela

Responsible for managing the Venezuela Commercial Lines P&L, overseeing $50 million in written premium nationwide. Additionally, and was responsible for the Commercial P&C, including Marine, Financial Lines and Multinational Account Management across all AIG General Insurance lines. I led a team of market-facing underwriters, providing continuous coaching and mentorship to drive performance and ensure professional development through tailored development plans. I developed and reviewed underwriting processes and policies to align with strategic business objectives and collaborated with actuaries to maintain a proper rate/price structure by identifying market trends and coverage exposures. I managed loss control activities to improve risk quality and enhance client relationships, ensuring that the insurance solutions provided were aligned with risk mitigation strategies.I managed relationships with key internal stakeholders to identify service improvement opportunities that enhanced commercial viability and customer satisfaction. My role included participating in leadership meetings, offering specialist guidance to align and implement policies and strategic initiatives for profitable outcomes. I contributed to the business strategy, aligning the underwriting approach with broader business goals. Additionally, I underwrote and analyzed new and renewal business within my delegated authority, recommended actions after reviewing brokers and agency books, and worked with distributors to foster business retention and secure profitable new business. Partnering with agents and brokers, I identified client insurance needs and delivered tailored solutions.

Caracas, Federal District, Venezuela

As Distribution VP at AIG Venezuela, I was responsible for executing the distribution strategy across major trading partners, ensuring alignment with AIG’s broader business goals and customer priorities. I managed strategic relationships with brokers, agents, and distribution partners, overseeing regulatory compliance and ensuring a consistent approach to market engagement. A key aspect of my role was driving growth and positioning AIG as a preferred insurer, achieving market penetration and enhancing submission and quote ratios. I implemented Salesforce to streamline pipeline management, track performance, and provide valuable insights to Commercial and Consumer Insurance leaders.I also led the implementation of distribution channel best practices and segmentation strategies, tailoring approaches to ensure that AIG's resources were aligned with broker structures and industry needs. As part of our customer and broker engagement efforts, I focused on optimizing office layouts to enhance agent experience and facilitate more effective collaboration. Additionally, I spearheaded the implementation of web tools that streamlined the quoting and issuing process for Small Commercial and consumer lines products, increasing efficiency and improving client satisfaction.To support our distribution partners, I designed and implemented comprehensive incentive and recognition plans that not only incentivized performance but also strengthened relationships and drove sustained growth. I worked closely with regional AIG teams to ensure the alignment and efficiency of distribution functions, with a focus on maximizing growth, retention, and profitability. My leadership was rooted in fostering a skilled, diverse workforce that exemplified AIG’s values, driving accountability, promoting personal development, and cultivating a culture of excellence across the organization.

Caracas, Federal District, Venezuela

As Global Client Network Manager at Aon, I was responsible for overseeing a $100 million portfolio in Venezuela, covering Commercial P&C, A&H, Travel, and Personal Lines, with a total annual revenue of $12 million. I developed and executed tailored sales strategies to drive revenue growth and expand market share, ensuring alignment with both local and global business objectives.I closely monitored key market indicators—including trends, GDP data, and competitive landscape metrics—to identify new opportunities and mitigate potential threats. This enabled me to adjust strategies and maintain a competitive edge. I led the sales planning process, identified growth priorities, forecasted performance, and consistently met sales goals, driving key performance metrics across the organization.I played a pivotal role in prospecting and closing new business opportunities, collaborating with solution line leaders to enhance product and solution line density, thereby optimizing the value proposition for our clients.I also led the implementation of Aon’s global strategies, collaborating with senior leadership to ensure business objectives were aligned and commercial risk solutions were effectively delivered. I conducted strategic reviews, portfolio analyses, and RFP coaching with account management leaders to position Aon as a trusted advisor to clients. Additionally, I worked with the Growth Enablement team to ensure efficient distribution of sales best practices and provided regular pipeline insights to senior leadership.In addition to my strategic responsibilities, I mentored and developed a high-performing team, fostering a culture of excellence and continuous improvement. I served as a key connector within the distribution team, sharing insights on the latest sales trends and ensuring optimal performance across all sales colleagues. This approach not only drove the firm’s growth but also ensured exceptional client satisfaction.

Caracas, Federal District, Venezuela

As Financial Lines Manager at AIG, I was responsible for building the business unit from the ground up, ensuring continuous growth and profitability. I led the development and launch of new products, creating marketing campaigns, and establishing a $12 million portfolio in under three years. In collaboration with senior management, actuaries, and legal advisors, I submitted product requests and secured regulatory approvals, while identifying and establishing relationships with key distribution partners to meet market demands and regulatory requirements.My role involved providing continuous training and mentorship to brokers and agents, focusing on performance and professional development through tailored development plans. I introduced best-in-class service level agreements (SLAs) and implemented portfolio management tools to streamline the servicing of new business and renewals. I also integrated cross-selling and product embedding into our growth strategy, ensuring that we maximized existing client relationships for new opportunities.Additionally, I collaborated with internal stakeholders to identify and implement service improvements, driving both commercial viability and customer satisfaction. I contributed to the broader business strategy by aligning underwriting processes with company goals and ensuring competitive pricing through ongoing analysis of market trends and coverage exposures.I led underwriting and analysis for both new and renewal business, offering actionable insights based on broker reviews and business performance. I also maintained strong relationships with agents and brokers, driving retention and securing profitable new business. By consistently identifying client needs and delivering tailored solutions, I ensured the continuous growth and profitability of the business unit while adapting to market changes.

Caracas, Federal District, Venezuela

Managed capitalization of network projects with a scope of $600 million, overseeing billing, and ensuring accurate and timely booking.

Caracas, Federal District, Venezuela

Conducted financial audits for domestic and international clients, and special projects requested by third parties in different sectors including banking, industry, and services. Internal controls review and develop recommendations for improvement based on best practices, enhancing organizational efficiency and risk management. Translate financial statements in accordance with U.S. and Venezuelan GAAP, ensuring consistency and adherence to applicable accounting principles.

Accountant, Accounting And Finance

International Business, Master Degree