Cesar Godino Email & Phone Number

Galway, Ireland

Provided technical support for all SiteMinder labeled products and services to internal and external customers, with a primary focus on customers across Spanish and English-speaking Europe.Developed strong customer relationships by providing high levels of customer service utilising phone, email and other avenues where necessary.Created and translated digital documents and content for both external customers and internal use.

Dublin, Ireland

Performed product demos for sales teams, banks and customers based in the US,Canada, Ireland and the UK.Developed effective relationships with all call center departments through clearcommunication.Worked with upper management to ensure appropriate changes were made to improvecustomer satisfaction.Ran reports and supplied data to fulfill customer report requirements.Formulated and enforced Service Center policies, procedures and quality assurancemeasures.Assisted with the development of the call center's operations, quality and trainingprocesses.talech is a cloud based point of sale software company that is changing how businesses run, one customer at a time. From pubs and restaurants to clothing boutiques and spas, businesses all over the country are choosing talech for it’s simple interface and powerful analytics. Our team includes some outstanding minds who grown through the ranks of Silicon Valley at at organizations such as Zynga, Yahoo!, Paypal and Apple.

Buenos Aires, Argentina

- Create and execute project work plans and revises as appropriate to meet changing needs and requirements, Identifies resources needed and assigns individual responsibilities for customers in USA and the rest of the world.- Proactively manage foreseen project risk, mitigating as necessary- Large Account Manager for customers in the Fortune 500 list- Exceptional customer service skills.- Work with cross-functional organizations to get the projects completed in timely manner- Provide feedback to product design and technical reviews relating to new features and enhancements- Utilize case management tools and provide case monitoring, status updates, documentation and notifications to customers- Closely work with Systems Engineers and Engineering groups to resolve customer issues- Create clear and concise documentation in the form of case management notes, technical tips and knowledge base articles - Spearheaded all team members in Argentina on all aspects of support- Part of the Process Champion Team representing SRM Team to get the ISO 9001 certification - Document all customer interactions and resolutions in the existing case management and knowledge based systems- Developed solid prioritization skills and established strong customer relationships- Analyze large data set, created new and maintained existing Tables/Records/WS altering them in accordance with changes in customer’s needs/requirements- Configuration, staging, Upgrade of PBX and Endpoints of Avaya remotely

Buenos Aires, Argentina

Support Engineer for IP telephony services for premier business accounts in the US market. (September 2009- Present Day).Coordination of Upgrades with customers. Implementation of Upgrades among all Avaya systems (firmware and software upgrades).Job position held under English Language.Got trained on Networking and Ip Telephony: gaining experience in the management of Avaya, Cisco, HP and IBM (servers) equipments, as well as on converged technology; Lab experience and Exams.Learned how to troubleshoot/configure Cisco Switches and Routers, and Avaya integrated hardware/software.

Buenos Aires, Argentina

DSL Install Engineer for “MCI - Verizon Business Migrations” project; and as Database Analyst (NetPro) for Verizon Business as well.

Data Analysis And Visualisation

Coaching For Action: Leadership And Team Management, Organizational Leadership

Incorporating tools for leadership, team management and to develop team talent.

Executive Programme In Project Management, Project Management

Tecnico Superior En Telecomunicaciones, Telecommunications Technology/Technician

Ccna (Not Certified), Ccna