• Acts as lead resource for Salesforce support for the organization• Creates and manages Salesforce user accounts• Builds and maintains Custom Objects, Page Layouts, Validation Rules, Permission Sets, and Profiles• Builds and maintains complex Flow automations and UIs• Utilizes Apex, SOQL, and Data Loader to perform data manipulation/bulk uploads• Builds reports and dashboards

• Managed the Sandbox and Production Salesforce environments• Created complex Flow automations and UIs• Maintained and builds Custom Objects, Page Layouts, Permission Sets, and Profiles• Performed bulk uploads using DataLoader• Implemented integrations with external software platforms• Acted as lead resource for Salesforce support for the organization• Met with leadership and staff to gather requirements, propose and implement solutions to support the needs of the business• Utilized Apex and SOQL to create scripts which aided in the creation of Standard and Custom Object records along with any related records (Products, PriceBooks, PriceBook Entries, Opportunities)

• Migrated legacy application processes to the Salesforce platform• Managed the Sandbox and Production Salesforce environments. • Created Process Builder and Flow automations • Created Custom Objects, Page Layouts, Permission Sets, Profiles, and Roles• Performed bulk uploads using Dataloader• Created integration pipelines (SnapLogic) to connect Salesforce to external APIs• Acted as lead resource for Salesforce support for the organization

Designed, developed, and maintained sales analytics applications (JavaScript, ReactJS, VBScript, SQL)Built application interfaces used to store and retrieve business data (JavaScript, ReactJS, VBScript, SQL)Designed, developed, and maintained corporate Intranet (JavaScript, ReactJS, HTML, CSS, IIS)

• Acts as lead resource for end-user technical IT support requests. Identifies, isolates and resolves information system-related problems. • Identify and repair hardware related computer problems• Responsible for redesigning and maintaining the corporate Intranet using HTML, CSS, Javascript and jQuery.

• Acted as only IT support on-site at the San Diego office for hardware,software, and network related issues/requests for 25 users• Provided Tier II Support for M-GO Support Operations,troubleshooting video streaming issues• Used Rally for defect tracking, searching for known defects,and creating listings for new defects• Configured Smart TVs and Smart devices for use with theM-GO video streaming service, and update firmware on devices, as needed• Tracked all hardware in use at the San Diego office andmaintained Asset Management records• Wiped/Imaged/Configured Apple and Windows laptops/desktopsfor use on the corporate network

• Provided all on-site IT support for Stewart Title's field offices on an as needed basis to resolve technical issues or projects assigned, supporting between 120 and 150 users• Provided advanced level troubleshooting for computer hardware and software related problems• Perform patch management & virus compliance remediation

• Provided remote and local support for Windows-based desktop/laptop computers and all associated hardware to include VOIP Phones, Network Printers, Cisco VPN Hardware/Software and RSA Fob Devices• Installed, configured, upgraded and maintained desktop and laptop hardware• Provided advance level troubleshooting for computer hardware or software problems• Managed the IT warehouse and maintained inventory of IT equipment

• Provided Help-Desk Support to US Navy and US Marine Corps Customers• Performed remote troubleshooting for Windows 2000/XP systems • Documented issues under user accounts in Remedy and escalated tickets to appropriate groups when necessary

• Supervised the installation, operation, and unit level maintenance of multi-channel line of sight communication systems• Managed a section of 12 signal technicians to provide communications to subscribers in a tactical environment• Developed technical and administrative reports and requests• Provided technical support to subordinates and subscribers• Advised seniors of technical problems and signal degradation• Assisted in developing corrective actions and plans• Participated in the implementation of new and upgraded designs

• Trained initial entry trainees on digital group multiplexing equipment, encrypted FM radios, and encryption devices• Managed the training exercise scheduling and ensured students received were cycled through in order to qualify with the standards of operation• Maintained and tested training equipment on a weekly basis

• Performed assembly, installation, operation, maintenance, testing, modification, and technical support on tactical radio terminals and networks• Operated AN/TRC-173(b) and AN/TTC-48(v) assemblages• Analyzed performance problems and recommended solutions to enhance functionality and reliability of communications equipment• Developed a detailed comprehension of RF theory, AC/DC principles, radio, telephone and line of site procedures and considerations• Maintained facility and equipment logs• Erected antennae and assemblages in accordance with prescribed communications plans