Cesareo Lona Email & Phone Number

Amarillo, Texas, United States

• Provide feedback and information to SME’s during troubleshooting and escalation process.• Monitoring all areas of responsibility to ensure all alarms are addressed.• Manage bridges and drive high and critical events to resolution.• Analysis and correlation of alarms received to aid in determining root cause and resolution of events.• Strong understanding of NOC tools. Well versed in all areas of responsibility• Strong understanding of NOC policies and procedures.• Able to work multiple events simultaneously to mitigate customer impact in a timely fashion.• Provide IT applications and network infrastructure support for locations in Amarillo, TX and Oakridge, TN.• Work based in a call center environment providing support for over 5,000 users located across two locations.• Support/troubleshoot database applications network infrastructure, Windows Server 2008/2012 OS and Citrix hosted applications.• Windows Server 2008/2012 administration, monitoring and tuning.• Identifies network problems, isolates root causes, and initiates corrective action.• Write and update knowledge-base articles• Interacts with network and hardware engineers as well as system and database administrators regarding network/system activities and outages.• Utilize Solar Winds monitoring software to monitor network infrastructure.• Working knowledge of TCP/IP, HTTP/HTTPS and internet protocols• Knowledge of network troubleshooting, traceroute, and ping. • Works with the most current technologies and ensures that our network and systems are fully maintained and operational.• Provides technical analysis to all customers to isolate issues and develops strategies to restore or activate services.• Creates accurate and detailed documentation to record resolution activities.• Monitor and manage communications during large-scale events.

Amarillo, Texas, United States

computers, audio/video, x-ray, laser, fiber optic, radio/communication, networking, scientific equipment, vacuum, numerically controlled equipment, and alarm systems to component level.• Use all types of test equipment and related hand power tools in the removal, repair, fabrication, calibration, and/or adjustment and installation of electronic and standard equipment.• Prepare related reports, records, and requisitions as needed.• Maintain related files and records as required.• Assist in the inventory of equipment, tools, and parts.• Responsible for the proper handling, maintenance, use, and accountability of all equipment, tools, and parts to which assigned.• Ensure proper preparation, maintenance, and accountability of reports, requisitions, and other related data.• Adhere to Manual of Regulations and Procedures for Federal Radio Frequency Management.• Maintain proficiency in the advancement of job related electronics.• Report any irregularities which might violate Federal Communication Commission regulations and/or other related regulations.• Adhere to all applicable safety and security standards.• Responsible for maintaining a knowledge of applicable Federal, State, DOE, Corporate and Plant rules, regulations, Labor Agreements and Plant-wide operating policies and procedures.• Required to attend and/or successfully complete training classes as determined by the Training and Development Technologies Department, through General Employee Training (Reference DOE Order 426.2), and Management.• Participate in worker involvement including input to work planning and methods to identify hazards and controls.• Understand a worker’s right to stop work when they feel their own or other’s personal safety is jeopardized.• Attend all required safety meetings and training.

Odessa, Texas, United States

• Maintain and troubleshoot electronic instrumentation, open and closed loop circuits to provide reliable well maintained equipment to insure service quality. • Promote safety awareness and environmental consciousness, and comply with all applicable safety and environmental procedures and regulations. • Perform basic operations using test equipment and industrial controllers required to test and calibrate equipment. Interpret electronic and mechanical drawings.

Alice, Texas, United States

Responsible for the diagnosis, calibration, repair and maintenance of measurement tools ranging from telemetry/communication systems to data acquisition systems, as well as other high-level electronic and computer based equipment.

• 20 year career with the United States Marine Corps including two tours overseas as part of Operation Iraqi Freedom and Operation Enduring Freedom.Computer TechnicianRepair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines.• Installed and configured Microsoft Windows Operating systems from DOS to Windows 7 Professional.• Member of Help Desk supporting various computer and computer peripherals for Marine Corps Tactical Systems Support Activity.• Lead administrator in a 4 man team maintaining the Network Operations Center for III Marine Expeditionary Force (III MEF).• Upgraded and migrated over 200 computer desktops and laptops utilizing Ghost cloning software.• Managed IP addresses for various network connected devices.• Maintained a Disaster Recovery plan for all III MEF servers.• Capable of monitoring and maintaining Local and Wide Area Networks.• Installed, configured and maintained all III MEF servers to include diagnosing server alerts and events.• Installed, configured, maintained and ran the III MEF conference room to include video, audio and VOIP technology.Electronics Maintenance TechnicianPerform complex repairs and modifications to data/communication equipment, supervision of a maintenance section and shop, coordination of equipment evacuation for repair with other maintenance activities, requisitioning of parts, and monitoring maintenance reports.• Increased guideline compliance by 25%.• Achieved an average of 97% readiness.• Monitored, counseled and rated subordinates, wrote performance reports for 20 personnel per quarter.• Primary on-the-job trainer for new Communications Data Technicians.• Staff Non-Commissioned Officer in Charge of Marines Awaiting Training Platoon.• Developed and maintained training calendar for Alpha Company Marine Corps Communication Electronics School.

Master Of Business Administration - Mba, Computer/Information Technology Administration And Management

Bachelor Of Business Administration - Bba, Computer/Information Technology Administration And Management