César has more than 25 years of IT experience within different business areas such as Public and Central Government, Payment Service & Banking and Telecommunication. He’s at Isobar since 2017, as Service Management Director in Portugal.His long experience in project management, customer relationship, business and service management allowed him to successfully lead several different Practices (Business Units/Directions) at Merkle always applying all the knowledge for his experience in the benefit of the company.This experience also enabled him to prioritize the team members, fostering close leadership and promoting frequent team building activities, challenging the resources and allowing them to grow both personally and professionally.Across all the different areas he has been leading the gained extensive knowledge and understanding on how to successfully attain and ensure a high level of delivery and client satisfaction.Passionate about customer and business needs, César is a strong leader and a pragmatical person, able to deliver solutions and services with a high level of quality, under complex conditions, never forgetting the team engagement and motivation.Since 2018 he has been focusing on developing and changing the way of seeing and understand the Service Management area is perceived, both internally as by the market, which allowed a steady and constant increase in the revenue of the Practice.
Flowb Technologies
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Managing DirectorFlowb Technologies Jan 2024 - PresentLisbon, Portugal- Management of the Portuguese office of a Suisse Bank- Development of different teams (Development, Quality Assurance, Operations) - Supplier management- P&L management- Member of the CTO board of directors
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Cx Operations Center Director At Merkle DachMerkle Dach Jan 2022 - Jul 2023Lisbon, Portugal- Developed the business strategy for Operations Management,- Led the implementation of an Offshore Operations team,- Led Commercial Sales Pitch,- Led the set-up of Operations Teams for different Tier 1 clients,- Led Global Support Team for services with over 75 Application and IT Support consultants located onshore, nearshore, and offshore- Increased the overall number of new services provided by the Operations team by 25%,- Increased direct margin by 35%,- Achieved a team retention rate of 95%,- Customer Escalation Manager- Member of the Operations Executive Committee- Client's single point of contact, for OperationsMAJOR ACHIEVEMENT(s):- Implementation and management of an Offshore operations team -
Service Management DirectorMerkle Dach Oct 2019 - Jul 2023Lisbon, Portugal• Responsible for defining the strategy for the Service Management, by providing a centralized and proactive service.• Responsible for developing and implementing a Service Management offshore team.• Managing nearshore and offshore Global Service Support Team with 20+ Application Support consultants’.• Increased the overall number of new services addressed by the Portuguese team by 20%.• Increased the Net Promoter Score (NPS) for the Portuguese Team by 3%.• Utilize program and project management experience to increase clients Digital Transformation adoption, by providing a centralised and proactive Service approach.• Special projects relating to analytics, reporting, and communications.
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Salesforce Commerce Cloud Practice Manager | Quality Assurance Practice ManagerIsobar Switzerland Mar 2019 - Oct 2019Lisbon Area, Portugal- Salesforce Commerce Cloud Practice Manager - • Managed a Portuguese team of Salesforce Commerce Cloud with more than 45+ Consultants.• Utilized program and project management experience to execute several different e-commerce projects.• Increased the direct margin by 35% by optimizing resources and processes.• Increased team retention to 90% by adapt internal communication and engagement.• Responsible for assisting with developing and implementing several e-commerce projects.• Special projects relating to analytics, reporting, and communications.- Quality Assurance Practice Manager -• Responsible for promoting the Quality Assurance Practice internally and externally.• Managed a team of 15+ Quality Assurance Consultants.• Increased the direct margin by 15% by optimizing resources and processes.• Addressed several different client requests (from Tier 1 type and bellow). -
E-Commerce Practice ManagerBlue-Infinity Linked By Isobar Jan 2017 - Oct 2019Lisbon Area, Portugal• Managed a Portuguese team of Salesforce Commerce Cloud with more than 45+ Consultants.• Utilized program and project management experience to execute several different programs and projects related to e-commerce.• Increased the direct margin by 35% by optimizing resources and processes.• Increased team retention to 90% by adapt internal communication and engagement.• Responsible for assisting with developing and implementing several e-commerce projects.• Special projects relating to analytics, reporting, and communications. -
Executive ManagerCallteck Dec 2011 - Apr 2018Lisboa
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Senior Program ManagerSibs Jan 2012 - Dec 2016Lisbon, Portugal• Managed several different types of internal and external Projects, for example, PCI: DSS certification and MB WAY.• Managed different internal and external Stakeholders. -
Invited TeacherUniversidade Lusófona De Humanidades E Tecnologias 2011 - Nov 2016Lisbon Area, Portugal
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Senior Information Technology Business ConsultantMinstério Da Ciência E Educação De Angola Jul 2012 - Sep 2012Luanda, Angola• Responsible for developing and implementing the website www.ciencia.ao. • Provided consultancy about IT, Security and Business Continuity.• Provided training to the stakeholders and power users at Ministério da Ciência e Educação de Angola.
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Senior Information Technology Business ConsultantAip | Associação Industrial Portuguesa Apr 2012 - May 2012Lisbon, Portugal• Provided consultancy on several public initiatives and projects as an external IT adviser. -
Chief Technology OfficerCeger - Centro De Gestao Da Rede Informatica Do Governo Jul 2009 - Nov 2011Lisbon Area, Portugal• Responsible for defining aspects of the Office Strategic and Technological Research and Development (R & D).• Responsible for ensuring the Definition of Computer Emergency Response Team (CERT) and Computer Security Incident Response Team (CSIRT) and the implementation of safety rules for the Portuguese Government Network.• Responsible for all the technological component, infrastructure and applications implemented available on the Portuguese Government Network.• Responsible for the Operational Technical Officer of the Portuguese Electronic Certification Entity and Certification Entity of the Common State.• Responsible for implementing the Project Service Continuity of the Portuguese Government Network.• Member of the coordinating team of the Project Certification of ISO 20000 Quality Standard Center Management Government Informatics Network.
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Program ManagerPessoas&Processos Nov 2007 - Jul 2009Lisbon Area, Portugal• Responsible for managing, developing, and implementing several IT projects (with budgets over € 750,000) under the Single Euro Payments Area (SEPA).• Partnerships Management and services Management of hardware and software. • Direct interlocutor between the various stakeholders (Banking Institutions, internal teams, and C-level)• Special projects relating to analytics, reporting, and communications.Outsourcing at SIBS - Sociedade Interbacária de Serviços, S.A -
Head Of Entreprise Resource Planning Software UnitAtks Jun 2006 - Oct 2007Lisbon Area, Portugal• Developed the ERP Unit Management Software (SAP and PHC), reaching a volume increase of annual turnover revenue exceeding 65%.• Responsible for recruitment, selection, development, retention, and supervision of ERP Application Consultants.• Cultivated strong relationships with Software providers. • Conserved current clients by developing strong relationships with key clients Stakeholders.• Created the Research and Development Unit (R & D), allowing to create 5 new solutions offers.• Developed the Partnership Unit responsible for the development of new partnerships.• Created the Support Area.• Measured the business advantages of programs that support and promote the business.• Developed and presented Proposals for several clients. -
Project ManagerPrimavera Business Software Solutions Sa Apr 2005 - Apr 2006Lisbon Area, Portugal• Responsible to implement and support Partners Company Program within highly complex and critical projects by applying internal Project Management Methodology.• Applied the experience in program and project management to develop internal project management methodology, with the objective to replicate and shared within Partners Company Program. -
Senior Project ManagerOnitelecom Sep 2001 - Mar 2005• Responsible for the creation, development and implementation of an integrated offer (Hardware, Software and Telco) specific for the SME market, with more than 20+ implementation within a 9-month period.• Development of new integrated technological solutions (Systems, Applications, Communications and Security) with special focus on the market for Small and Medium Enterprises (PMEs)• Utilize program and project management experience to execute a Portuguese National Program (Digital PME’s), related to IT, Security and e-Commerce within Portuguese SME’s.• Special projects relating to analytics, reporting, and communications. -
Project ManagerNovis Sep 1997 - Sep 2001• Managed complex IT infrastructure projects (e.g., Algarve Shopping, Albufeira Shopping), dealing with several types of stakeholders and suppliers.• Implemented and managed the technical support area of the Applications Service Provider (ASP) NOVIS TELECOM.• Special projects relating to analytics, reporting, and communications
César Augusto Lopes Skills
César Augusto Lopes Education Details
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Master'S Degree (Pre-Bolonha) -
Informática
Frequently Asked Questions about César Augusto Lopes
What company does César Augusto Lopes work for?
César Augusto Lopes works for Flowb Technologies
What is César Augusto Lopes's role at the current company?
César Augusto Lopes's current role is Managing Director.
What schools did César Augusto Lopes attend?
César Augusto Lopes attended Universidade Autónoma De Lisboa, Universidade Autonoma De Lisboa.
What are some of César Augusto Lopes's interests?
César Augusto Lopes has interest in Civil Rights And Social Action, Children, Education.
What skills is César Augusto Lopes known for?
César Augusto Lopes has skills like Telecommunications, Management, It Management, Project Management, Business Strategy, Team Management, It Strategy, It Service Management, Team Leadership, Software Project Management, Operating Systems, Leadership.
Not the César Augusto Lopes you were looking for?
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César Augusto Lopes
Aveiro -
César Augusto Lourenço Lopes
Director De Entidade Formadora At Associação Casa Do Benfica Na Charneca Da CaparicaCharneca De Caparica E Sobreda -
cesar augusto lopes
Portugal -
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