Cesar Lopez Email & Phone Number

United States

Carlsbad, California, United States

- IBM Tivoli Backup tape Management- Xenmobile Device Manager for both Apple and Android devices- Carry out day to day tasks of monitoring and maintaining deployments of over 800+ company-wide computers.- Deliver Tier 2 and Tier 3 level support locally as well as for multiple Titleist internal sites and remote sites around the world.- Support for VPN, Virtual Box, Easyvista, Adobe Products, MS Office and multiple other programs.- Active Directory User and Computer Management - Avaya Phone System Management adding phone extension, voice mail, deleting both extensions and voice mail account. Phone deployment. Voice mail password reset.- iSeries troubleshooting and configuring.- Hard Drive encryption for file protection and to keep company information safe.- Both PC and Laptop configuration and deployment.- Altiris image deployment and configuration.- Microsoft Office 365 deployment and installation.- Azure Active Directory: Manage users and devices.- Microsoft Endpoint Manage: Manage multiple iPads for user all over the United States. Policy creation, implementation, and deployment.- Intune Portal: Used to enroll and push policy to devices in order to manage all IOS devices and keep them compliant.- Apple Business Manager: VPP app deployment and linking through Microsoft Endpoint.- SCCM Imaging of Systems and deployment of software.- ServiceNow ticket managing system.

2819 Loker Ave E. Carlsbad, Ca 92010

- IBM Tivoli Backup tape Management- Xenmobile Device Manager for both Apple and Android devices- Carry out day to day tasks of monitoring and maintaining deployments of over 800+ company-wide computers- Deliver Tier 2 and Tier 3 level support locally as well as for multiple Titleist internal sites- Supported VPN, Virtual Box, Easyvista, Adobe Products, MS Office, DHCP- Active Directory User and Computer Management - Avaya Phone System Management adding phone extension, voice mail, deleting both extensions and voice mail account. Phone deployment. Voice mail password reset.- iSeries troubleshooting and configuring.- Hard Drive encryption for file protection and to keep company information safe.- Both PC and Laptop configuration and deployment.- Altiris image deployment and configuration.

Greater San Diego Area

 Upgrade user hardware and software on Network. Repair, troubleshoot and maintain all PC, Laptop, and Printers in the building. Full OS reinstallation and upgrade, including updates and drivers. Update user documentation ,via Remotely Anywhere, necessary for users to complete tasks  Office 2007-2010 installation. Outlook email set up and configuration. Inventory of all printer Toners by model and make. Help maintain blackberries and iPhones for users.

-Installation of Ram, NIC cards, hard drives, video cards and sound cards to PC’s and Printers-Full System Clean and installation of the operating system and drivers-Uninstall unwanted downloads, malware, spyware and viruses, and programs-Tone Ethernet cables to find cable location and solve connection problems-Troubleshooting computers and printer problems daily within the company-Solving problems with user programs, software, and hardware-Travel between buildings to solve business problems related to system support, computers, printers, and other equipment used by the company-Perform daily security backups of data-Use of Active Directory to restore accounts, unlock accounts, move user to different groups, and give and take rights from users-Constant contact with personnel verbal/email/phone to collect information and solve issues. -Update users/customers on status of issue and plan of attack-Collected information and placed it in a well prepared excel document to determine which computers, laptops, and monitors were obsolete to run an upgrade plan that brought the company to the industry standard