César Lucas Júnior Email & Phone Number

Federal District, Brazil

We work on the development and maintenance of the application responsible for integrating the CRM used by Clickbus (Zendesk) with business data, aiming to reduce the Average Handling Time (AHT) and the effort exerted by customer service representatives. In this way, we aim to maintain a high standard of customer service, ensuring greater quality and speed in problem resolution.

Brasília, Distrito Federal, Brasil

While at Clickbus, I worked on the development of the billing system responsible for the entire B2B reimbursement process, which was previously quite cumbersome. This solution aimed to simplify and automate the work of the finance department through technical studies, process mapping, and understanding customer pain points. Additionally, we integrated the system with the company's ERP, enabling the centralization of financial data.Upon completion of the implementation, we observed a… Show more While at Clickbus, I worked on the development of the billing system responsible for the entire B2B reimbursement process, which was previously quite cumbersome. This solution aimed to simplify and automate the work of the finance department through technical studies, process mapping, and understanding customer pain points. Additionally, we integrated the system with the company's ERP, enabling the centralization of financial data.Upon completion of the implementation, we observed a reduction in the total time for reimbursement closure, decreased need for human interaction, a decline in the number of errors in closing tasks, increased process agility, reduced financial waste, a shorter learning curve, enhanced participant security, as well as facilitation in audit processes. Show less

Brasília, Distrito Federal, Brasil

I worked on development and support projects within the systems of Banco do Brasil.BrasilPrev: I was part of the team that revamped the private pension products of Banco do Brasil for the in-branch service system. As a software developer, I was involved from understanding issues in the previous version to proposing improvements. This experience provided me with a comprehensive view of the direct impact of my work on the business. By ensuring the quality and functionality of the… Show more I worked on development and support projects within the systems of Banco do Brasil.BrasilPrev: I was part of the team that revamped the private pension products of Banco do Brasil for the in-branch service system. As a software developer, I was involved from understanding issues in the previous version to proposing improvements. This experience provided me with a comprehensive view of the direct impact of my work on the business. By ensuring the quality and functionality of the developed applications, I contributed to improving services, streamlining processes, and increasing customer satisfaction.Brasil Veículos: I worked on web applications integrated with Banco do Brasil's infrastructure, playing a crucial role in the contracting, renewal, and provision of data related to vehicle insurance. While not directly involved in building new journeys, I had the opportunity to enhance solutions technically through the application of unit testing, monitoring, and refactoring of legacy code. Show less

Brasília, Distrito Federal, Brasil

I worked in the support and maintenance of the service management system of Caixa Econômica Federal (SIGSC). I supported the integration between secondary systems and SIGSC using the SOAP protocol, developed libraries, and their respective documentation for external use. Additionally, I coded the dashboard with quality indicators for operations performed in the CMDB (Configuration Management Database).

Brasília, Distrito Federal, Brasil

Member of the research team responsible for technical production - Initial Contributions to the IT Risk Management Research Project: Panoramic Study and Guiding Requirements for the Kindynos Software. 2014. (Research Report).

Brasília, Distrito Federal, Brasil

I worked in the maintenance of the website for the National Forum of Pro-Rectors of Planning and Administration, responsible for keeping information about the group's activities.

Pós-Graduação Lato Sensu - Especialização, Computer Software Engineering

Ensino Superior, Gestão Da Tecnologia Da Informação