Cesar L. Email & Phone Number

United States

United States

Responsible for providing front line technical support of 4G and 5G network issues, highly knowledgeable of O-RAN, C-RAN (Dishwireless) and V-RAN, performed log collections on various 4G and 5G network elements when requested by Tier ll or other internal teams, utilize Samsung USM for monitoring the network, collect KPI information and make network configuration changes. I managed all aspects of any customer’s Severity 1 and 2 outages-tickets from start to finish. I assisted field… Show more Responsible for providing front line technical support of 4G and 5G network issues, highly knowledgeable of O-RAN, C-RAN (Dishwireless) and V-RAN, performed log collections on various 4G and 5G network elements when requested by Tier ll or other internal teams, utilize Samsung USM for monitoring the network, collect KPI information and make network configuration changes. I managed all aspects of any customer’s Severity 1 and 2 outages-tickets from start to finish. I assisted field technicians to ensure the radio units are working properly after repairs are performed on the site. Show less

Dallas/Fort Worth Area

Southlake, Texas

In charge of implementing network parameters in Verizon Wireless Network based on the roaming partner’s network specifications to consequently, test network connectivity with national and international cellular providers using CDMA, GSM and LTE technologies.In charge of updating the roaming firewalls and routers, and setting up parameters within our roaming HUB to allow traffic between roaming partners worldwide.In charge of testing inbound and outbound voice and data services… Show more In charge of implementing network parameters in Verizon Wireless Network based on the roaming partner’s network specifications to consequently, test network connectivity with national and international cellular providers using CDMA, GSM and LTE technologies.In charge of updating the roaming firewalls and routers, and setting up parameters within our roaming HUB to allow traffic between roaming partners worldwide.In charge of testing inbound and outbound voice and data services with the roaming partner to ensure all services are working properly, once all test are successful the project is handed off to the roaming financial department who along with the roaming partner will decide when to commercially launch the services to customers.In charge of addressing any post launch related issues reported by any of the roaming partners worldwide. Show less

Southlake, Texas

I provided second tear technical support to Verizon Wireless customer care, the issues I encountered would vary from customer's unable to make and/or receive phone calls using their cellular handsets to customer's unable to send and/or receive text messages.In 2007, I transitioned to the "Data" team were the issues became more complex with the arrival of smart phones and PDA's. I continued learn about the data side of the service and continued to provide tech support for data related… Show more I provided second tear technical support to Verizon Wireless customer care, the issues I encountered would vary from customer's unable to make and/or receive phone calls using their cellular handsets to customer's unable to send and/or receive text messages.In 2007, I transitioned to the "Data" team were the issues became more complex with the arrival of smart phones and PDA's. I continued learn about the data side of the service and continued to provide tech support for data related issues for customers using Verizon Wireless handsets.In 2008, I moved on to the enterprise group in charge to provide first class technical support to enterprise customer who would use Verizon Wireless data devices to connect to their internal network via VPN, as well as provided support to companies who would use modems to monitor equipment in remote locations.In 2010, I was in charge of new hire training in which I was in charge of providing guidelines on how to troubleshoot cellular signal issues to a group of ten or fifteen new hires, I walked them thru how to accurately identify known signal trouble areas as well as identifying issues in an area due to cellular equipment problems. The prompt discovery of problems in a cell tower became very important as Verizon Wireless has the reputation to be the most reliable network in the United States. Show less

Folsom, California

I provided expert technical support to ensure first call resolution to inbound callers in need of support using the internet services using a cellular handset, or using a PCMCIA card in their computer or PC to connect to the internet. I was in charge of escalating complex issues to network teams and provide prompt resolution to the customer.I acted as temporary supervisor for several months, my duties were to monitor calls to ensure technicians provided stellar service to customer as… Show more I provided expert technical support to ensure first call resolution to inbound callers in need of support using the internet services using a cellular handset, or using a PCMCIA card in their computer or PC to connect to the internet. I was in charge of escalating complex issues to network teams and provide prompt resolution to the customer.I acted as temporary supervisor for several months, my duties were to monitor calls to ensure technicians provided stellar service to customer as well as ensure first call resolution was achieved on every call. I provided coaching and advise to members of my team as well as recognized the team members who provided outstanding service to the customers. I participated on weekly supervisors meetings in I was able to provide suggestions in how the department could improve productivity and increase first call resolution percentage. Show less

Master'S Degree, Computer Science, Graduated With Honors With 3.6 Gpa

Bachelor Of Science In Business, Computer Science

Bachelor Of Science In Business, Information Systems

Associate'S Degree, Computer Science