César A. Martínez Pinzón Email and Phone Number
César A. Martínez Pinzón personal email
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I believe that the best products and services should deliver amazing experiences and be available to everyone ► I believe that those products and services are best delivered when supported by technology ►✪ I am a proven flexible problem solver, thanks to a mix of: ➊ Curiosity and love of learning that allows me to tackle problems at different levels and domains.➋ Hustle, kindness and honesty that allow me to lead by example and thrive under pressure.➌ Perspective to keep the sight in the future despite the pressures posed by the present.➍ Strong technical background and analytical skills that allow me to see underlying relations and effects of decisions.➎ Capability to execute solutions that require a combination of programming and analytical skills: SQL, JavaScript, Excel’s Macros and Sheet’s Scripts, Python, HTML5, API connections, DataStudio, etc.🤔 Why me?▲ I have 13 years of experience in different industries and in international companies, mainly developing expertise in Operations and Supply Chain.▲ I've been responsible to lead teams, and been given the role of "transform" and "start", since my early twenties.▲ I have the experience of failing and succeeding in my own startup.▲ I had the opportunity of receiving the keys to run Uber Operations in Chile when it was an unknown brand in Latin America.▲ I have two Bachelors in Engineering and a Master of Science from an elite European University, which also allowed me to gain intensive international experience.⚽ I look forward to hearing the challenges you are facing at your organization or startup, so contact me if you believe we might have a good fit.✆ +56952263454✉ campaxl@gmail.com#DigitalTransformation #SupplyChain #Operations #WowExperiences
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Gerente Digital And Data Del Dominio De Cco And Operaciones De VueloLatam AirlinesChile -
Digital Domain Lead (Digital Director) Of Occ & Flight OperationsLatam Airlines May 2023 - PresentChile
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Corporate Head Of Digital AlgorithmsSodimac Feb 2021 - Apr 2023Chile -
Head Of Service OperationsCocha Feb 2018 - Jan 2021Santiago Province, Chile- Reporting to the CEO, launched the Service Operations unit to lead digital transformation for customer’s associated services. Started in a consultancy role and moved to become the Head of the support teams for digital and remote channels, including in-travel Emergencies, with 41 employees and 6 direct reports.- Led Cocha’s shift (vision, design and implementation) from an office-hours operation to an omnichannel, 24/7 flexible platform, focusing on customer centric and scalable processes, supported by data and technology. - Managed to handle a 40% transaction growth with a smaller team, whilst improving service metrics: service level improved from 44% to 93% in the first year; increased conversion rate from 6% to 23% for web assisted purchases. - At the burst of the pandemic crisis, assumed a leading role for the crisis management; Managed to repatriate 94% of our stranded travelers (thousands) back to Chile, before total border shutdown. -
Co-Founder & CooRayo Chile May 2016 - Feb 2018Santiago Province, Chile- Started as Foodini.cl, an online platform for customers to order lunch and receive it in less than 20 minutes. Achieved to win seed fund from Corfo.- At a later stage, RAYOAPP was created to provide to established companies the capability of offering same-day and “prime” deliveries in Santiago. This was enabled by designing operation processes and technology platforms meant to provide exceptional last mile logistics for both traditional and digital channels.- Gained extensive hands-on experience in product design, sales and growth, programming, data analysis, customer service, business scalability, financial viability, among others.- Led the growth from zero to a $1,5mUSD in revenue and 100+ operational staff in 12 months.- Won the best commercial results award 2017 in Chile from RAYOAPP’s incubator (Incubatec) and achieved to win the scale-up fund from Corfo. -
Operations And Logistics ManagerUber Jun 2014 - Apr 2016Santiago, Chile- Chile’s employee nº2 and head of the ridesharing business in Santiago, achieving growth of trips by 45X in less than 2 years.- Achieved to improve city efficiency and customer service metrics up to worldwide company’s standards, by continuous supply growth, tuning of platform parameters and better communications with drivers.- Managed to reduce the average driver’s time from sign up to first trip from months to hours. - Worked relentlessly on improving key business processes in order to reduce friction and make them scalable. - Designed driver’s incentive structures to optimize supply and accelerate growth whilst reducing payout. - Led the improvement of the quality of service perceived by riders in Santiago by creating local training content for drivers and implementing quality control processes. -
Logistics & Supply Chain ManagerAssa Abloy Sep 2012 - Jun 2014Chile- Head of the areas of planning, inbound and outbound logistics, and warehousing.- In-house consultant for sourcing and procurement functions: sourcing planning; supplier assessment; optimization of inventory levels.- Lead the order fulfillment process, from point of sales to delivery of products to clients (and return of delivery proof)- Design and implement initiatives that improve the performance of the supply chain such as demand planning management, shipping planning system, shipping algorithms, and replenishment methodologies.- Establish key supply chain performance metrics, calculation methodologies and reporting.- Business process management (and re-design) for customer order fulfillment processes for different channels: retail, distributors, hardware chains, shops, and construction companies.- Lead and participate in continuous improvement activities and lean projects aimed to optimize process times, productivity, and products and information flows across operations.Main achievements: Successful implementation of supply chain KPIs; Increase fill rate from 83% up to 93%; enhanced performance of the warehouse; reduction of total outbound costs. -
Supply Chain ConsultantMars Nederland Jan 2012 - May 2012Veghel, The Netherlands-Lead the KPIs selection for the supply chain team, composed by planning, inbound and outbound logistics.-Design of the methodology for the KPI measuring: Information sources, calculation methodology and frequency.-Develop the supply chain dashboard for reporting the selected KPIs -
Material ControllerS.G.I Ltda Nov 2009 - Jun 2010Barrancabermeja, Colombia-Plan and control material delivered and used by contractors including balances.-Project planning based on resource availability and engineering designs.-Execution project and cost control for material installed at the production facilities.-Design of data analyzing systems to support cost control and operational decision making.-Inventory management and warehouse auditing.-Place requisitions and local purchase orders. Order’s follow-up.Main achievements: Innovative implementation of controls for the materials handed to contractors; significant increase in reliability regarding project execution; reduction of inventory costs due to a redesigned supply planning methodology.
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Warehosue EngineerOccidental Andina Llc Jan 2008 - Nov 2009Barrancabermeja, ColombiaOwner of warehouse inventory management.- Responsible for material purchased for specific projects (project materials and parts).- Warehouse organization and material storage: pipelines, equipments, tools and spare parts.- Support and advice users according to field needs and inventory availability.- Receipt and dispatch of cargo and supervision of the crews.- Design of tools to control projects’ material out of the IT system.- Planning and execution of projects to improve supply chain performance. -
Support Construction EngineerSoluciones Automáticas Nov 2007 - Jan 2008Colombia- Develop and start-up of the division of panels’ assembly.- Internal layout and electrical protections design for automation panels. - Inventory management, cost control and quality control of the division.- Construction supervision of the panels.
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Generation Unit EngineerOccidental De Colombia Sep 2006 - Sep 2007Arauca, ColombiaGeneration projects commissioning for start-ups, including safety issues.Creating and updating of operational procedures.Purchasing point of contact for equipment and spare parts for new projects.Maintenance and operation supervision of the power plant.
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Trainee Generation UnitOccidental De Colombia Jul 2005 - Dec 2005Arauca, ColombiaMaking and updating of operational procedures.Support to the operation of the power plant.Support for the implementation of projects in the power plant.
César A. Martínez Pinzón Skills
César A. Martínez Pinzón Education Details
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Operations Management And Logistics -
Assa Abloy Americas Leadership Development Program -
Industrial Engineering -
Electrical Engineering
Frequently Asked Questions about César A. Martínez Pinzón
What company does César A. Martínez Pinzón work for?
César A. Martínez Pinzón works for Latam Airlines
What is César A. Martínez Pinzón's role at the current company?
César A. Martínez Pinzón's current role is Gerente Digital and Data del Dominio de CCO and Operaciones de Vuelo.
What is César A. Martínez Pinzón's email address?
César A. Martínez Pinzón's email address is cm****@****ail.com
What schools did César A. Martínez Pinzón attend?
César A. Martínez Pinzón attended Eindhoven University Of Technology, Babson College, Universidad Industrial De Santander, Universidad Industrial De Santander.
What are some of César A. Martínez Pinzón's interests?
César A. Martínez Pinzón has interest in Football, Sustainability, Technology, Traveling, Basketball, Music, Energy, Business, Movies.
What skills is César A. Martínez Pinzón known for?
César A. Martínez Pinzón has skills like Supply Chain Management, Operations Management, Supply Chain, Logistics, Team Leadership, Business Strategy, Microsoft Excel, Management, Microsoft Office, Logistics Management, Production Planning, Energy.
Who are César A. Martínez Pinzón's colleagues?
César A. Martínez Pinzón's colleagues are Valentina Castro Riquelme, Aline Dias, Laura Lima, Ximena Patricia, Tamires Viale Pereira, Bruno Varaldo, Cláudio Silva.
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