Cesar Andres Nuñez Email and Phone Number

Main liaison and responsible from the IT area to guide the business area to define its operational needs that required an IT solution, help with the definition and justification through a business case. Also responsible for follow up of the solution during the different stages until released and implemented in production.• Assured the implementation of new key initiatives focused on efficiencies and the seize of new business opportunities.

Management of Oxxo's infrastructure, including its two main data centers in Mexico (Monterrey and Queretaro), in order to ensure operational continuity for the central infrastructure of more than 1200 servers and more than 7Pb of stores information.• Defined and implemented the annual technology renewal plans, with budgets around 10 U.S. million dollars. annually, in order to provide the business with the best technological options available according to its needs, improve operating costs, avoid technological obsolescence and minimize security risks.• Managed both internal operational teams and service providers through SLAs. Achieving improvement in processes and operational results evidenced in a consistent decrease in the number of critical incidents each year and for 4 consecutive periods, all this in an organization that maintained an accelerated growth rate.• Ensured the implementation and operation of an alternative DRP disaster recovery site for electronic and financial services, which replicated the information of the main commercial partners (banking and services) with more than 1 million daily transactions. • Renewed the infrastructure of key platforms such as EBS Finance, RMS 10, BI Comercial and CEDIS RDM, avoiding the operational risks of maintaining these applications on obsolete infrastructure.• Defined and implemented the infrastructure for new initiatives such as Oxxo International for LATAM and RMS 16.• Started the definition and construction of base services for migration of on premises servers and services to the cloud.

• Led IT Services Committee, managing the IT areas involved in the service delivery and ensuring attention to deviations in critical business processes.• Defined and built key indicators, monitored its processes and ensured the operation of the business enabler IT solutions. • Constructed a monitoring board for electronic services, in order to detect events that could lead to an incident.• Managed the team of the central site and the 7x24 monitoring, in order to assure the correct execution of scheduled jobs and batches and maintain the accurate flow of information.• Provided the business the performance of each of their commercial associates (banks) in order to keep track of the growth and effectiveness of transactions.

• Managed Oxxo Help Desk and the corporate offices field services, with performance indicators for all application support entities that provided services through the HD.• Represented Oxxo in the corporate team that created FEMSA Help Desk to serve all divisions and their business units.• IT expert in the merge and acquisition processes of different companies, to assess the current state and ensure proper integration within the FEMCO ecosystem. (YZA Pharmacies, Modern Pharmacies, Gorditas Doña Tota, and others.)• Implemented 7x24 central monitoring for stores conectivity, resulting in suppliers’ improvement in availability and response time, as well as a focused investment to the stores with greater economic impact.• Collaborated in the definition and selection of providers for L3 application support services, unifying and standardizing the services provided by multiple providers.• Evaluated and implemented new support models for stores, through the creation of a dedicated HD for stores and the use of field service providers.

Convenience store in Ciudad Juarez, acquired by Femsa Comercio. • Responsible for the operation and support of the information systems and infrastructure (central and stores), for the 73 stores and 30 gas stations.• Renovated the work platform through implementations such as Oracle EBS, RMS Retail and TRESS.• Created a Help Desk for stores that included technical and operational support.

Responsible for the operation of the Help Desk servicing 54 companies in 26 locations in Mexico and 4 US border warehouses.Managed vendors and its SLA´s, main vendors where EDS, IBM, AT&T, Telmex.Defined standards for desktop services and managed the procurement and support for the 10 thousand PC and laptops in the Mexico Region.

IT Manager for a PET containers manufacturer, with four facilities northwest Mexico.

Attented second level support for IT areas in the 7 bottling plants of the organization.Developed and implemented IT applications for diverse areas, such as Purchasing and Inventory, Quality and manufacture, marketind and preventive maintenance.