In charge of receiving tourists, assigning them rooms and explaining the tourist sites of Casco Viejo in Panama. English-speaking tourists were mostly received.

I'm working on the Amazon Account and my charges includes helping solve problems such as: locating a package; connecting an Echo to a Fire TV; returning an item; or assisting a delivery driver to get a package to a customer on time.

In charge of Credit approval and Internal Audit department, working with excel everyday using a self developed macros to analyze the hotel's sales and incomes and sending reports to the Staff everyday. I use Micros Opera to generate reports and files that helps me to obtain a better look of the brought forward balance.

Management of all corporate hotel accounts. In charge of the credit to all the companies that used the services of the hotel in what refers to billing and collections. I spent a month in the position of Internal Audit in which I developed the review of all the movements of the tellers and users of Opera Full Services & Micros Fidelio. Opening of PMs and monitoring of them. Management of Opera Configuration to create and make changes to Rate Codes and other codes.Night audit of all movements and transactions made on the day. Collation of charges to credit cards versus the system (Opera Full Services & Micros Fidelio), review of invoices to accounts receivable, etc. Manager in charge of the hotel during my working hours (11:00 PM - 6:30 AM).

Technical support to business clients, backups of data servers and emails,installation of varied hardware, repair of computers and printers, installation ofsoftware requested by customers and training

Customer service agent and technical support of Cable TV, Internet & telephone in the United States. Technical support and English-speaking customer service. Sending technicians in cases of problems beyond our reach, sale of new line of services, explanation of the invoice, etc.

Design and configuration of the website of the company (www.tempozl.com), edition of new articles, maintenance of online catalog for international clients, configuration of new users in the online catalog, etc.

Responsible for a team of 7 people, responsible for social marketing, creation and maintenance of web page, graphic design, short film recording, audio & video editing.