As the Service Quality and Marketing Manager at WEH Technologies in Katy, Texas, I've successfully overseen multiple facets of operations, including service quality assurance, marketing strategies, and HVAC sales initiatives. Here's a summary of my key contributions:• Developed comprehensive Quality Assurance Manuals and optimized assembly procedures, resulting in enhanced efficiency and product quality.• Managed the entire service cycle, ensuring seamless customer experiences from inquiry to service completion, while maintaining meticulous documentation.• Represented WEH Technologies as a brand ambassador at prestigious industry events and conferences, contributing to heightened brand visibility and customer engagement.• Implemented data mining techniques to identify and onboard new clients, driving business expansion efforts across North America.• Led the execution of dynamic marketing campaigns, expanding market reach and bolstering brand presence through various channels.• Spearheaded the launch of WEH Technologies' webstore, facilitating online transactions and improving customer accessibility.• Introduced innovative HVAC quick connector solutions to the market, driving adoption and generating significant revenue streams.• Played a pivotal role in implementing a CRM system, ensuring streamlined operations, and maximizing team efficiency.• Established and managed the U.S.-based Service Center, ensuring operational excellence and unparalleled customer satisfaction.

During my tenure at Schlumberger, I excelled in various engineering roles, demonstrating proficiency and dedication in delivering exceptional results. Highlights include:● Achieved continuous promotions, starting as a trainee and advancing to roles of increasing responsibility, including Engineer in Charge and Field Quality Champion.● Operated high-tier Logging While Drilling tools for top clients, showcasing technical expertise and commitment to excellence.● Led nuclear jobs and innovated standardized processes, significantly improving efficiency and reducing turnaround time.● Acted as interim Field Service Manager, maintaining workflow operations and ensuring seamless project delivery.● Exceeded management objectives in annual performance reviews and facilitated the training and development of junior engineers.● Earned multiple awards for quality, health safety, and environmental objectives, demonstrating a commitment to excellence.