Cesar Silverio Email & Phone Number

New York, Ny, Us

• Managed and strengthened customer relations with a portfolio of over 100 Boost Mobile branches across the USA by providing consistent communication in both English and Spanish, dependable product delivery, and trustworthy relations• Created orders for the dealers/retailers based off of sales, promotions, or inventory• Provided & obtained information from clients to secure accounts, verify payment, inform on current stock levels and identify any special requirements• Resolved any… Show more • Managed and strengthened customer relations with a portfolio of over 100 Boost Mobile branches across the USA by providing consistent communication in both English and Spanish, dependable product delivery, and trustworthy relations• Created orders for the dealers/retailers based off of sales, promotions, or inventory• Provided & obtained information from clients to secure accounts, verify payment, inform on current stock levels and identify any special requirements• Resolved any order/inventory issues promptly to drive satisfaction and enhance customer service• Employed proactive and collaborative approaches to strengthen relationships and manage customer needs• Received, reviewed and sent out communication regarding Asset Lending• Reviewed invoices and trained dealers/retailers on how to read and understand invoice processes• Reviewed and distributed reporting on items such as COOP and AOPP• Collaborated with Marketing to create social media advertisements for enhanced graphic content for clients Show less

San Antonio, Texas

Responsible for having direct contact with prospects and current clients, assessing their personal property and health insurance needs, evaluate proper recommendations based on client's needs and placing coverage to assess those risks.

Dominican Republic

Manage and update a daily report of current balance of all assigned clients. Direct contact person for merchants, who are then evaluated for further assessment or supported on existing claims. Establish programs designed to retain existing customers, trigger consistent follow-up and regain businessesthat have lapsed.

Dominican Republic

Dominican Republic

Identify the needs in the market through consumer behavior reports and analysis. Develop and fix portfolio’s price strategy. Create and establish commercial terms and conditions through analysis of distribution channels, transportation logistics and delivery. Consistent control of the stock availability to ensure the offer met the demand. Lead the planning and development of new commercial strategies for product’s sales, while supporting.

Dominican Republic

Project leader for smartphone’s configuration project with five direct reports assigned. Ensure service quality through training and supervision of assigned team. Created and share monthly report with the results of the running period, which then would lead to its corresponding feedback and coaching.

Marketing

Negotiation & Sales Techniques Course, Selling Skills And Sales Operations

Agent Skills Training Program, Selling Skills And Sales Operations