With over 17 years of experience in leading and supervising teams in IT, telecom, retail, and eCommerce industries, I am a Global Account Operations Manager responsible for the global service delivery and operational compliance of contractual requirements as the primary point of contact for client management.In my previous roles, I have successfully led customer service and technical support accounts, managing the operational, strategic, and financial areas locally and globally. I have also led eCommerce implementations for regional retail companies and coordinated projects with internal and external providers to implement the entire IT system structure of new branches and their global communication. I have strong skills in continuous Improvement, leadership communications, and problem solving. I am passionate about delivering excellence, innovation, and value to our clients and partners.