Cesary Resianawati Email & Phone Number

Bandung, Jawa Barat, Indonesia

•Create analysis reports based on product damage complaints from clients by opening Jira service management tickets• Coordinating with clients regarding repair products that are running well•Create installation and maintenance minutes•Create reports and document related Installation and Maintenance Events• Coordinate with the Warehouse Division regarding the need for goods available to be used for installation and repairs.•Create reports and recaps related to:1) Client Customer Complaint Report.2) Report on Receiving Goods and/or Delivery of Goods to Client Customers.3) Product Installation Report4) Preventive Maintenance Report5) Corrective Maintenance Report6) Report requests for goods to the warehouse.7) Report on returning goods to the warehouse.8) Make product damage reports every month.9) Create technical guidance documents for installation and repair activities.

Bandung, West Java, Indonesia

•Inputting at least 50 daily data on factory operational costs regularly using Microsoft Excel and the Mekari journal system so as to manage the data well and make it easier to prepare financial reports within a month.•Input a minimum of 50 purchase order and sales order data per day using Microsoft Excel and a journal system, to make it easier to manage sales and purchase transactions.•Checking and verifying at least 50 supplier and vendor payment transaction data per day regularly on a checking account, to make it easier to identify financial transaction data.•Processing a minimum of 50 invoice data per day for down payment and repayment using Microsoft Excel, according to payment policies in an accurate and scheduled manner so that it is successful in facilitating payment collection.•Manage checks, document filling, data completeness of all documents related to customers to facilitate the process of copying documents into the system and succeed in facilitating office administration managemen.

Bandung, West Java, Indonesia

•Providing a minimum of 125 services per day (including handling complaints) in the form of information or following up on customer requests, regarding problems with the PeduliLindungi application via WhatsApp, email or phone call with a maximum time of 2 minutes and successfully performing services according to company standards.•Record a minimum of 125 data per day regarding the results of customer handling and changes to customer data into the system, to ensure the up-to-date customer data.•Identify a minimum of 125 data per day regarding problems complained of by customers, to provide solutions quickly and precisely so that problems with the PeduliLindungi application can be resolved, and have succeeded in helping hundreds of customers regarding the problems they are experiencing.