• Reports to VP of Global Employee IT Experience of a global consumer goods and cosmetics company to support a portfolio of business/technical transformation initiatives. • Responsible for structuring and leading a variety of IT projects, performing the detailed proposal and scope planning, and managing project execution and completion of strategic projects/programs.• Defines the phase deliverables, tracks milestones and incurred expenses versus planned expenses, schedule management, testing, training, and implementation plans, evaluates risks and recommends contingency plans.• Assigns resources and tasks, and manages quality assurance, resolution of issues, status reviews and reporting, and compliance with all policies and procedures and support artifacts.• Measures project performance (operational and financial) to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders• Leads a group of technical resources and other IT technical staff and where necessary, collaborates with the business domain and business subject matter experts to build and maintains team morale.• Fosters a collaborative approach to delivery. Resolves conflict by addressing issues before it escalates and impedes the achievement of project/program outcomes. • Manages changes to the project scope, schedule, and costs using appropriate verification techniques. Documents risks, assumptions, and constraints to implement actions required to avoid or mitigate project risks and impacts.• Communicates a sense of urgency when dealing with project/program issues. Actively manages ongoing stakeholder expectations and ensures they are consistent with deliverables.

• Served as Chief of Staff to the CEO responsible for corporate strategy and execution, mergers & acquisitions integration, performance management, and strategic initiatives.• Operational lead responsible for the oversight and coordination of deal diligence, pre-closing planning, post-closing Day-1 integration activities through F100 plans and identified cross-functional risk and dependencies.• Reported to the CEO and Board of Directors on integration progress, Executive Committee monthly state of the business, and Quarterly BOD meetings.• Implemented M&A best practices across business units to remove barriers across integration team leads.• Supported Executive Leadership Team (ELT) on special projects and initiatives.

• Served as the Director of Business Operations for Datto’s SaaS Protection Business Unit.• Worked closely with C-Level Executives to develop/execute strategic framework and long-term business strategy and transformation. Provided leadership, management, and accountability for strategic plans and operational initiatives.• Responsible for management and execution on high-profile projects/programs. Developed business cases and project plans for cross-functional initiatives and improvements to internal operations.• Coordinated/Ran weekly operational, monthly strategic, and quarterly business review meetings.• Provided strategic advice to improve the daily management of the business.• Partnered with Business Leaders to develop annual budgets, perform financial planning & analysis, and manage P&L towards growth/profitability.• Developed tools, processes, procedures and systems to help effectively manage the business.• Collected, consolidated, and presented business trends and performance of key business metrics/insights to optimize operational effectiveness/efficiencies.• Performed analysis to support business decisions, processes, and pre/post M&A diligence and activities.• Provided project management support to drive deep dives, uncovering root causes and providing independent perspective to shape proposals/recommendations.• Collaborated, monitored, analyzed, and communicated insights from actionable data to align various business objectives.

• Reported to ELT and partnered with IT and business functions to analyze and document current processes, tools, systems.• Responsible for design and delivery of robust and efficient solutions (Custom MS Dynamics CRM w/ 3rd Party ISV Integrations) meeting the specific needs of the varied strategic initiatives. (Full SDLC – Scrum Agile Methodology - $2MM budget ($1.5 Capex/$500k Opex)• Drove all phases of projects including scoping, process analysis/re-engineering, prioritization, planning and execution in adherence to commonly used methodologies.• Performed project management of all tasks and resources, estimating and tracking progress against plan including the development of effective communication strategy across projects, executive management and stakeholder groups.• Lead, managed and directed cross-functional resources (IT and Business) throughout the project lifecycle.• Created and managed detailed project plans, coordinated with multiple stakeholders, and other solution delivery activities.• Identified critical path decisions, recommendations and influence to deliver effective solutions and maximize project ROI.• Assisted executive sponsors, product owners, and internal/external development resources by facilitating the Agile methodology (prioritizing the backlog, sizing and sequencing of work).• Identified and recommends areas for improving quality and efficiency to increase value and reduce costs.• Implemented solutions for improvement including operational changes and system solutions.

• Promoted within company based on demonstrated cross-functional leadership skills and industry knowledge. Reported to CFO and Business Unit GM.• Partnered with finance leadership to identify opportunities to drive improvements and achieve cost savings through people, process, and technology enhancements.• Prepared business cases and financial analysis for corporate strategy and operational finance project initiatives.• Summarized analysis, proposals, and conclusions in concise presentations for senior management.• Utilized various methodologies to coordinate internal/external resources, manage stakeholder expectations, and complete project initiatives on time and within budget with high levels of satisfactions.• Engaged in the strategy, implementation, and maintenance of enterprise resource planning and information systems related to financial reporting and analysis.• Designed, built, and maintained monthly reporting utilizing SAP Business Intelligence reporting tools to support strategy and planning by the executive management team.• Managed the implementation of a governance, risk, and compliance system and related change management efforts to automate the contracts management workflow, establish a single repository for contract documentation, and enhance the use of data to support managerial and operational reporting. (Full SDLC – Scrum/Agile Methodology - $250k budget)• Re-engineered the contract management business process workflow (involving sales, client services, legal, finance, and operations functions) to increase efficiencies and reduce costs.• Designed and implemented updates and upgrades in SAP to streamline the contract to cash process, leverage opportunities to extract/transform/load data, increase data input accuracy and efficiency, and reduce costs.

• Managed 10 direct reports collectively responsible for supporting a suite of over 50 active engagements for 5 high profile clients, approximately $20 million in annual revenue.• Served as the primary liaison with key client representatives and owned the service delivery relationship for assigned projects.• Coordinated with client service directors and business development managers to develop strategic/tactical account plans to drive P&L performance. • Met client operational, financial, technical, and business requirements by aligning them with the appropriate technology services and solutions.• Promoted overall client satisfaction by ensuring client and project requirements were being met with the highest quality and accuracy through routine coordination, communication, and verification with client and internal partners.• Prepared project forecasts and work schedules for assigned projects and implemented project forecasts and work schedules prepared by the client services director. • Provided managerial and strategic guidance in the development of best practices and cross-functional interaction with other departments.• Established programs to ensure that department staff members were well trained and ensured that new team members were appropriately on-boarded and briefed on project requirements.• Prepared and reviewed financial data and billing for processing into invoices by the finance/billing department.• Participated in continual process improvement plans, ongoing staff development and support for sales activities.

• Served as client service leader accountable for the progress, performance and quality for assigned legal technology management and business process outsourcing engagements. (Typical engagement budget $250k - $500k)• Provided a customer relations role to provide a high degree of client service and support across a wide spectrum of clients (corporate, law firms, financial, healthcare, pharmaceutical, and insurance).• Developed and documented project specifications, detailed project plans, project workflow, appropriate timelines and accurate time/cost estimates to ensure overall project success and client satisfaction. • Established business processes and managed resource allocation for client service projects. • Created comprehensive project plans, regulated status reports, and post mortem reports.• Provided workflow management for client service projects by prioritizing work and coordinating workflow of client Service team.• Created and maintained client action plans, reporting packages and executive summaries to provide measurement analysis and ensure that all business goals and objectives are accomplished.• Followed and enforced department wide methodologies, protocols, and standards.• Provided leadership by actively identifying coaching opportunities and sharing expertise with junior team members.• Sought opportunities to improve department efficiency and reduce expenses by streamlining or consolidating functional areas.

• Managed legal technology solutions engagements (Revenue of $2.5mm per year) involving multiple services lines (Computer Forensics, Data Processing, Scanning, Printing, Cloud-Based Hosting, and Professional Services) focusing on profitability, resources utilization, on time, within budget, and client satisfaction. • Prepared statements of work with fully developed project requirements, resource requirements, and project baselines/milestones.• Complied with established project management methodologies to successfully guide engagements from sale through service and delivery.• Supervised client services and operations staff to maintain focus on client business goals, objectives and needs.• Served as lead for project kick-off and status calls/meetings.• Tracked, resolved and escalated issues and client concerns.• Identified and communicated add-on services for all engagements.• Participated in the development and enhancement of service offerings.• Collaborated with sales team to cultivate additional revenue opportunities.• Collaborated with executive management team to manage post-merger activity and cultivate additional revenue opportunities.