works at IT Services and Consulting, Financial Reporting software for NAIC statutory financial• Serve as the primary document setup person for all new customers and ensure customers are effectively onboarded with proper documentation• Regularly update and maintain documentation to reflect changes in customer requirements and industry standards• Proactively identify areas for quality improvement in document setup processes and implement necessary adjustments• Streamline and optimize the client onboarding process for efficiency and effectiveness• Implement and enforce standardization of documentation procedures to enhance consistency• Work closely with cross-functional teams to identify and implement process improvements, streamlining document setup procedures for increased efficiency• Identify potential risks in document setup processes and implement mitigation strategies to ensure a smooth onboarding experience for customers

• Process developer and creation assistance for both internal projects and clients• Documenting operational processes within businesses• Creating process map and flow diagram for documentation and a better understanding of the overall process• Creating a step-by-step process flow chart translating work process from videos• Project manager on multiple process flow and prioritizing effectively agile project and continous improvements

SMM tasks that can help you grow your business and social media account:• Virtual assistant in all administrative tasks and project management• Manage social media pages (instagram, facebook, tiktok, etc.)• Manage e-commerce shops (shopify, ecwid, square, etc.)• Creates social media content calendar• Email marketing (mailchimp, jotforms, etc)• Project management (notion, slack, asana)• Graphic design (canva)

Serves as local subject matter expert who is responsible for:• Perform high level tasks assigned by the global business unit - update/manage highly visible launch processes to keep information up to date by proactively communicating with launch owners• Communicate to team all process updates and through calibration sessions with the team or individually with specialists• Collaborate with stakeholders to resolve process issues, one-off cases and high-priority work to ensure prompt delivery of documents, identify risks and plan for mitigation• Leverage process expertise to identify training needs of the team and individual team members to drive continuous improvements and RPAs• Subject matter expert of the team on trial court level processed documents and jurisdictions• Maintain weekly quality audits to ensure team accuracy and efficiency of the process

• Responsible for data entry and collection of documents on trial level court jurisdictions• Crossed trainings in the different subprocesses of the team and new hire processed trainings• Responsible for subject matter expert queries of the team process• Maintains the weekly accuracy of the documents processed by the team through quality audit• Responsible to send weekly and monthly accuracy reports to stakeholders• Leads process improvement meetings with Global Business Analysts

• Responsible for data entry and collection on trial order documents from court websites• Maintains the weekly accuracy of the documents processed• Responsible to send weekly and monthly accuracy reports to stakeholders

• Administering Psychological Test and Assessment to students, employees and applicants both government and private sectors