Charles Simmons Email & Phone Number

Charlotte, NC, US

• Working director of clinical research center with over 50 employees. Initiated growth and retention project. Ireported directly to the CEO. (Role termed due to company reorganization)
• Orchestrated an organization-wide Employee Engagement Survey, employing advanced analytics to gaugeworkforce morale and engagement levels. Leveraged findings to enhance employee satisfaction by 30%
• Directed a Role and Compensation Analysis, aligning with market benchmarks. Utilized competitive analysistools to adjust compensation and introduced tiered role structure to increase retention and boost morale
• Created a Leadership Development Program for Leaders and C-suite, focusing on coaching, conflict resolution,and strategic decision-making skills increasing leadership capacity and succession planning excellence
• Ensured compliance with labor regulations and HR best practices, mitigating legal risks, and fostering a cultureof diversity, equity, and inclusion (DEI)

• Start-up non-profit organization founded in 2018 specializing in community outreach and giveaways. Staff of approximately 40 with 7 Governing Board members.
• Spearheaded initiatives that reduced recruitment time by 14%, meticulously curating a diverse and mission-aligned talent pool to meet the evolving needs of the organization effectively
• Demonstrated expertise in leading conflict resolution and mediation efforts, fostering a peaceful culture among staff, volunteers, and board members, resulting in enhanced team cohesion and productivity
• Developed and implemented comprehensive and forward-thinking training programs focused on DEI, thereby fostering an organizational culture that embraced individual differences and perspectives
• Provided personalized staff coaching sessions, resulting in professional growth and development outcomes for staff at all levels, fostering a culture of continuous improvement and increasing internal promotions by 25%
• Developed a performance management system, resulting in a 15% improvement in overall performance metrics within the first year by integrating goal setting, ongoing feedback, and performance reviews

United States

• The Department of Social Services is Connecticut’s health and human services agency with approximately 1,700 dedicated staff with services delivered through 10+ field offices and central administration
• Managed Total Rewards for a diverse and dynamic workforce of over 1700 employees ensuring compliance with regulations and policies, while also significantly reducing healthcare costs by an impressive 35%
• Collaborated with key stakeholders to refine, optimize, and innovate benefits policies and programs, leading to a 50% increase in employee utilization rates, thereby maximizing the value and impact of benefits offerings
• Established and nurtured strong and relationships with a wide array of external providers, effectively optimizing service delivery and enhancing the overall employee experience and satisfaction
• Conducted employee relations activities, including conflict resolution, leadership coaching, performance reviews, disciplinary actions and mentorship, resulting in enhanced employee morale and retention rates.
• Provided strategic leadership and transformation efforts within the organization, successfully navigating both union and non-union environments, ultimately driving sustainable growth, success, and excellence.

United States

• Anthem BCBS is a health plan delivering health insurance plans and solutions with over 100,000 employes.
• Developed and implemented HR training programs and procedures, enhancing company policies and processes, and a 40% reduction in errors and discrepancies, thereby ensuring compliance and consistency
• Streamlined and optimized end-to-end recruitment processes, leveraging innovative strategies, and best practices to enhance diversity, while also reducing recruitment budget by over 30% annually
• Proactively identified various process weaknesses and inefficiencies across multiple HR functions, leading to enhanced operational effectiveness reducing cost by over $100k annually and 80 weekly personnel hours
• Implemented and managed 75+ Performance Improvement Plans (PIPs) for underperforming employees, leading to a 70% success rate in performance turnaround, reducing the need for disciplinary actions by 40%
• Designed and facilitated over 100 hours of coaching sessions and workshops focused on professional development, leadership skills, and conflict resolution resulting in a 35% reduction in submitted grievances

New Haven County, Connecticut, United States

• Bank of America is one of the largest financial services corporations in the U.S. with over 200,000 employees.
• Achieved a 95% satisfaction rate in resolving complex and challenging customer service requests, demonstrating a commitment to excellence, professionalism, and customer-centricity
• Successfully increased employee engagement and satisfaction by 20% through the implementation of DEI initiatives and programs, aimed at fostering a more inclusive and empowering organizational culture
• Optimized and streamlined various HR processes, workflows, and systems, leveraging technology, automation, and best practices to reduce paperwork and administrative burden

Bachelor'S Of Arts, Theology

Certification, Human Resources Management And Services