Mario Cespedes Email & Phone Number

Cartago, CR

Costa Rica

San Jose, Costa Rica

Assisted Cox network communications customers with their questions about their accounts across the United States and supported by troubleshooting their cable, internet, and phone connections and services.Managed account billing, collections, technician scheduling.

Heredia, Costa Rica

Managed email marketing campaigns for corporate clients including Wells Fargo, Neiman Marcus, and Bergdorf Goodman. Managed marketing campaign email deployment platforms such as Cheetah Mail and Messaging. Additional. QA success ratio above of 98% according to their SLAs. Awarded as employee of the month.

San Jose, Costa Rica

Performed background checks (driving and criminal records) for individual candidates applying for transportation-related jobs for Amazon deliveries division by managing the final adjudication for employment. Created automated reports in Excel for data intelligence, it reduced up to 75% of processing time.

Heredia, Costa Rica

Led interpreting sessions in medical, public utilities, banks and insurance businesses by serving over the phone at a work-at-home Call Center.

Heredia, Costa Rica

Assisted the data maintenance on the AWS platform-based Experian's Ascend technology for the scientific data analysis of over 220 million credit-active consumers in the United States. Certified in Lean-Six Sigma. SCRUM and Agile methodologies.

Heredia, Costa Rica

Managed credit related and risk evaluation projects for account reviews and Prescreens programs for Experian's Credit Services in the United States. Designed and implemented a new SharePoint database for QA tracking and analysis purposes, as well as reviewing accuracy of output files content before being delivered to the client.

Calle Blancos, San Jose, Costa Rica

Responsible for research and resolution for the online banking business. Functions include managing and defining procedures, assisted on budgeting planning, statistical analysis and database Microsoft Access/ SQL Server queries and reports designing. Coordinated the implementation of services and operational solutions based on Six Sigma implementation tools.

Beaver Creek, Colorado

Supervised the F&B daily operations and staff for the restaurants and outlets at an important luxury ski resort destination in Vail Valley including training and coaching staff, inventory control, cash management, labor management and responsible for implementing several projects for the corporation in the improvement of daily operations. For 2010-2011.