Cess T. Email & Phone Number

Hong Kong, Hong Kong Sar

-Spearhead and design process automation projects utilizing ETL software for enhanced efficiency and customization.-Develop and implement a business architecture strategy, framework, and methodolgy to standardize and optimize business capabilities and process.-Identify and propose new technologies and business processes to drive growth and improve operational efficiency.-Collaborate with key stakeholders to assess business needs and constraints, ensuring effective platform and process implementation and reuse.-Define and communicate strategies, frameworks, best practices, and governance structures while providing regular project updates and ensuring alignment with goals and objectives.

Hong Kong

Hong Kong

-Transform business processes in relation to regulatory and business requirements with considerations of process effectiveness and efficiency.-Engage in system design initiatives for new and enhancements of core systems, payment portal, robotics and applications.-Lead and manage fellow business analysts as Lead Business analyst (Compliance, Finance, IT and Digital) and as Direct Manager.-Coordinate and align with direct manager and fellow people managers on resource allocation, resource costing, hiring and performance evaluations.-Spearhead Innovation and Agility initiatives to promote team engagements and having “Out of the Box” thinking in the team.

Hong Kong

-Designed and implemented systems that aimed to improve process effectiveness for operations, finance and customer service and decommission legacy systems.-Lead the transformation business processes and obtained efficiency benefits through automations and process reengineering.-Managed and performed the analysis, design, development, testing and implementation of multiple projects and process reengineering projects.-Designed both semi automated and fully automated reporting dashboard and workflows for different users ranging from business users to Senior Leadership Team.

Hong Kong

Philippines

-Ensured service catalogues are achieved and reports the performance as well as risk and issues to onshore and offshore managers.-Implemented process improvement and streamlining initiatives that yielded efficiency gains.-Provided senior management with capacity analysis based on the newly designed processes and automations.-Analyzed systems and provided system enhancement feedback that enhanced the Service Level achievement percentage, as well as process security and controls.-Collaborated and managed the process automation of ticketing system through implementation and design of Service Now.

Malaysia

Japan, Korea, Singapore

Philippines

Philippines