Carlos Eduardo Dos Santos Vasconcelos Leite Email & Phone Number

Florence, It

Firenze, Toscana, Italia

Project management & innovation of technical projects (Powershell, WS 2016 migration, policies and integration)Configuration managementApplication lifecycle management

São Paulo, Brazil

Responsible for the management of a global technical team composed by 9 analysts located in 3 countries.Reporting to the I.T head (senior manager).Owner of the I.T projects planning and implementation through standard and innovative methodologies (PMI, Agile, OKR, PDCA, ITIL, etc).Global IT supply chain management (suppliers, equipment, budget, etc) and business process.Created, planned and managed the execution of the I.T team roadmap ensuring the progress of the team.Responsible to create and develop continuous improvement plans within the team in order to improve the results in our services.IT Operations management focused on hardware management through MDM tools (Workspace One and Intune), hardware (study, homologation, lifecycle, inventory) and processes implementation (new systems, processes mapping, etc)

Sao Paulo, Brazil

Inventory Tech team lead (hardware management, new hardware homologation globally, inventory, I.T budget forecast planning, I.T policies management and mobile device management)Leading IT solutions to deliver technology-enabled services and fuel digital transformation Leadership managing and defining the 'Working from home' scenario - processes, services, policies that were managed by IT since then and the execution itself.Technical project implementation to adapt company's need through Agile methods and agile tools (Jira, Trello, Asana, Confluence, etc).Primary key in the analysis of root causes incidents, frequent requests and high-impact demands.

São Paulo, São Paulo, Brazil

Company's environment English based: tools, reports, meetings, documentation, etc.Technical management of São Paulo's office (projects, trainings, I.T equipment, new tools implementation).Project planning & deployment.Role for testing and troubleshooting new tools.KPI Analysis focusing to improve tiresome tasks/common issues.Videoconference management: Zoom, blueJeans, Huawei.Management and troubleshooting of SCCM and JAMF.I.T tools daily use: Windows server, Active Directory, Office365 management, SCCM, Cisco Identity Services Engine (ISE): vlans, devices and rules, SolarWinds: Network performance monitor.

Boituva, Sao Paulo

Incident management based on ITIL best practices in a CRM system.Management & maintenance of the Windows environment (Server, Active Directory, Exchange, Lync Server, File Server and Office 365).Management & maintenance of VMware and Citrix Environment.Root-cause analysis and recommending appropriate measures.SQL database administration for all the legacy systems within the company and its application management.Main projects: Office 365 implementation and migration from Exchange 2010 to Office 365; Dedicated support implementing a new system to control all access inside the company and documentation creation.

Tatuí Area, Brazil

Customer Service.Responsible for taking & logging incoming calls & providing efficient customer support for all 1st and 2nd Line issues relating to Servers, Desktops, Laptops, Software and peripheral.Avaya system administration.Citrix support and VPN configuration.Providing technical support via helpdesk systems for a wide range of internal & external applications.Provide troubleshooting and configuration support for client desktop and networking environment.I.T tools daily use: Windows OS, Active Directory, HP Data Protector, Linux, Kaspersky Security Center, Mcafee endpoint, Windows Server 2008/2012, Citrix, DNS, TCP/IP, MS Office, VPN, PC troubleshooting and ITIL best practices

Iperó, São Paulo

Technical support.Providing maintenance support and break-fix solutions.Responsible for diagnosing & resolving hardware, software & end users problems.Updating and monitoring IT user accounts.

Cybersecurity Specialist, Cybersecurity Specialist

480 ore - Reti informatiche (networking), gestione di server Linux e Windows, sistemi Cloud e all’automazione delle procedure di storage.

Postgraduate In Computer Networking, Redes De Computadores

Bachelors In Computer Science, Computer Science

Técnico Em Informática, Information Technology