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Taguig, National Capital Region, Philippines

Responsibilities:• Understands and analyzes current business processes, identify gaps and pain points of the client • Coordinates with business users and project managers for data gathering. • Elicits and analyzes information from various sources. Documents requirements as a result of business and requirements analysis. • Facilitates walkthrough with stakeholders to ensure that requirements are correctly captured and documented and obtains sign-off from a client on the specifications. • Collaborates with subject matter experts to provide recommended IT solutions and process improvement plans to clients addressing their pain points. • Ensures general understanding of high and low-level information between all project stakeholders. • Reviews testing scenarios to ensure that they are aligned with requirements stated in software documentation. • Conducts user acceptance testing, providing post-implementation support to business stakeholders and end-users through user manual documentation and facilitation of user training. • Documents high-level and detailed user requirements that may span multiple business domains. • Documents current and to-be business processes and high-level product requirements specifications. • Documents detailed functional and non-functional requirements (i.e. Performance/Turnaround Time, Data Retention, Usability, Interoperability, etc.) in use-case format.• Creates walkthrough deck in preparation for the UAT proper.• Documents user manuals and training decks for post-implementation support• Other job-related activities that may be assigned from time to time.

Quezon City, National Capital Region, Philippines

•Gather and document detailed system requirements.•Design and implement manual test cases, debug and define corrective actions.•Document user manuals, procedures and user guides.•Review system requirements and track quality assurance metrics.•Conduct tests before product launch to ensure software quality and client needs are met, while being cost-effective within a given delivery date.•For some applications, create databases of known defects in order to develop protocol for repeat problems.•Monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.

Makati, National Capital Region, Philippines

Infoserve became a leading supplier of integrated software products for banking and financial institutions in the Philippines. The company enjoys the advantage of a captured market in the savings, development, thrift, Rural banks and Savings & Loan Associations. It also has a growing number of commercial and universal banks among its clients locally.As a Project Assistant/Technical Support, I was responsible for - Gathering of business requirements and policies of new clients. - Supervises the installation, implementation, and roll-out of the banking application systems that the company carries.- Performs systems testing and other related activities for all installations done for the clients.- Handles 2nd level support thru offsite troubleshooting, after the 1st level support has been exhausted.- Responsible for the installation of upgrade programs to existing clients and other special projects.- Supervises the testing and set up of new products, or new enhanced products that the company carries.- Performs other duties that may be assigned from time to time by the Project Manager or the General Manager.

Mandaluyong, National Capital Region, Philippines

IT arm of the Human Resources department. Focus on Human Resource Information System (201 and Severance Module) system testing and implementation. Serves as a technical point-of-contact for assigned functional areas and assists subject matter experts with testing of system changes, report writing and analyzing data flows for process improvement opportunities. Working closely with developers to ensure system requirements are met and bug fixes are immediately solved.

Taguig, National Capital Region, Philippines

Responsible for- Time Clock Support (Biometrics).- Collect and check employee time sheets. Encode raw time on the payroll system.- Create process and track purchase orders. Maintains records of orders, inventory and shipment schedules on Sales and Inventory System.- Handling purchase inventory reports of HR Department supplies.