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Chris Terry is a Retired at Clarivate. He possess expertise in enterprise software, cloud computing, solution architecture, enterprise architecture, agile methodologies and 12 more skills. Colleagues describe him as "Chris has an outstanding vision for integration of technology and business processes. His ability to describe the benefits of a solution and to garner support and dedication of a team to attain a goal is amazing. He is a leader in every sense of the word." and "Chris is an outstanding offering manager combining a rich background in software development and real service delivery experience with thorough market analysis and understanding. He is relentless when he takes on a new challenge to get all the information needed to create the best solution to meet the business and market needs, delivering a complete offering plan to meet a market need. I would recommend him for any product or offering management role."
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ClarivateMason, Tx, Us -
Global Customer Success Operations ManagerClarivate Feb 2019 - Jun 2022London, GbScope of responsibility• Partner closely with the Customer Success Leadership Team to drive Customer Success initiatives.• Technical owner of the Gainsight Customer Success platform. - Successfully scaled-out the Gainsight platform globally across NA-EMEA-APAC/ANZ regions. - Successfully migrated Gainsight from the SFDC version to the NXT platform. - Successfully integrated NXT to a new Salesforce instance. - Created new Global Request Management and Incident Management process for Gainsight. - Develop consistent administration standards for Gainsight at a Global level.• Provide representation for information needs and business requirements for the Customer Success organization.• Successfully moved the NPS survey from an external 3rd party platform to the Gainsight platform at a Global level.• Partner closely with regional representatives for Customer Success and Sales, global marketing, product owners and other key stakeholders. • Provide accurate and timely integration of Customer Success tools.• Facilitate ad hoc analytical or communication activities that arise for the Customer Success team.• Liaise with other departments (Change Management, Finance, Sales, IP Law, etc) to elevate and enhance the profile of Customer Success and the importance of the work accomplished by the Customer Success team. -
President, Ceo Mind2Market Llc.Mind2Market Llc. Jul 2017 - Feb 2019Mind2Market is an ideation construct with the objective of bringing new ideas to market. The first project was to complete a book, a primer really, based on the patent-pending method "Acting Successful". The Acting Successful book was published in December of 2019 (Outskirts Press). https://outskirtspress.com/actingsuccessful?fbclid=IwAR0N0E9LNlMvIUR7xSRy_XMrW6n-6tW-dkeJK4IeKFPnJ2dUXYuwnOKNWrY#authorhttps://outskirtspress.com/bookstore/details/9781977215833https://www.amazon.com/gp/product/B084SN4784/ref=dbs_a_def_rwt_hsch_vapi_tkin_p1_i0
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Sr. Director, Practice Services - Application Management Services(Ams)Ca Technologies Feb 2015 - Jul 2017San Jose, California, UsI am responsible for a global professional services organization that defines and delivers managed service offerings for multiple CA enterprise IT software products. The team I manage consists of Technical Team Lead Managers, Technology and Process Specialists, System Architects, Consultants and Project Managers delivering services remotely and responding with a sense of urgency to any CA application issues that may occur within our client’s environment. -
Director, Ca Services Service Assurance PracticeCa Technologies Apr 2013 - Mar 2015San Jose, California, UsResponsible for the scoping, estimating, selling, contracting and implementing CA Service Assurance Solutions consisting of Application Performance Management (Wily), CA eHealth, CA Spectrum, CA IM 2.x, CA NetQos, CA Nimsoft, and CA Virtual Assurance in CA's West territory. Additionally have direct management responsibility for the West based Service Assurance delivery architects and consultants.
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Managing Consultant, Service Assurance PracticeCa Technologies Jun 2012 - Apr 2013San Jose, California, Us• Manage a team of 7 Architects and Consultants.• Responsible for driving Services revenue as well as scoping and resourcing new Services opportunities.• Liaison between Services and Product Management, Engineering and Development to ensure products meet the demands of complex and large scale deployments.• Develop end-to-end Service Operations Management architectures and solutions.
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Senior Services ArchitectCa Technologies Jun 2011 - Jun 2012San Jose, California, Us• Responsible for developing and driving the Service Operations Insight Center of Excellence.• Liaison between Services and Product Management, Engineering and Development to ensure products meet the demands of complex and large scale deployments.• Develop end-to-end Service Operations Management architectures and solutions.
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Cloud Requirements And Dependency ManagerIbm Jun 2010 - Jun 2011Armonk, New York, Ny, UsResponsibilities include cross IBM brand requirements and dependency management spanning hardware, software and services• Developed and executed cross-brand Cloud Requirements Management Process and Toolset strategy.• Core team member for Cloud Architecture development and Service alignment. • Reduced requirements disposition cycle time by 30% through integration of cross-brand Cloud requirements management systems and processes. -
Market And Offering ManagerIbm Global Services 2007 - 2010Armonk, New York, Ny, UsIBM Global Technology Services - IT Optimization Business Unit 2007- 2010 Cross IBM brand Market and Offering Manager•Introduced a new Virtualization service offering focused on the “fit for purpose” placement of applications. •Conducted market analysis of the viability of distributed workload migration to a System z Linux environment in the marketplace•Developed the offering business case.•Created all Engagement Portfolio collateral (solution overview, customer presentations, etc)•Facilitated sales training and enablement.•Created offering launch collateral.
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Software Product ManagerIbm Tivoli Software 2002 - 2007IBM Tivoli Software, Austin, Texas 2002 - 2007 Business Systems/Service Management (BSM) portfolio Product ManagementProduct Manager – Program Director•Managed, reviewed and contributed to the Marketing and Product Requirements Document.•Led a team effort that reduced the 1500 backlogged customer enhancement requests by 50% across the BSM portfolio in less than one year and cycle time for requirements analysis by 25%.•Managed an extensive gap analysis effort across the BSM portfolio with the objective of identifying specific actionable steps to take in order to strengthen the BSM solution in the marketplace. •Led a team to identify the best software solution to automated business system discovery which resulted in a recommendation to acquire Collation in November 2005.•Initiated a requirements analysis process to identify inter-related requirements that span various customers.•Actively led collaborative effort between Product Marketing, Sales, Development and Support to ensure optimal market appeal.•Increased BSM portfolio customer satisfaction by over 1 full percentage point.
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Senior It ArchitectIbm Global Services 1995 - 2002Armonk, New York, Ny, UsManaged the strategy, architecture, functional/non-functional requirements analysis and product selection for management software to be used across IBM Global Services. • Reduced management software licensing and maintenance costs by 30%• Drove global acceptance of criteria to be used for the consistent “application management software “ product evaluation process within Global Services improving consistency of use by 50% and analytical process efficiency by 20%• Developed a service provider oriented requirements tracking process with Tivoli to ensure the unique needs of a service provider are being addressed• Developed the concept, architecture, solution design and deployment guides for a new end-to-end business systems management approach for Strategic Outsourcing.
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Account Systems EngineerIbm Sep 1989 - May 1995Lead Systems Engineer focused on clients in the Petroleum, Telecommunications and Science industry specializing in Unix/AIX distributed systems architecture
Chris Terry Skills
Chris Terry Education Details
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Northern Arizona UniversityComputer Science -
University Of ArizonaElectrical Engineering Core Curriculum
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Rincon High School
Frequently Asked Questions about Chris Terry
What company does Chris Terry work for?
Chris Terry works for Clarivate
What is Chris Terry's role at the current company?
Chris Terry's current role is Retired.
What is Chris Terry's email address?
Chris Terry's email address is ch****@****ate.com
What is Chris Terry's direct phone number?
Chris Terry's direct phone number is +151294*****
What schools did Chris Terry attend?
Chris Terry attended Northern Arizona University, University Of Arizona, Rincon High School.
What are some of Chris Terry's interests?
Chris Terry has interest in Https, Com/christerry 2/untitled1 Wav, Lifting Weights, Com/christerry 2/love We Foundwav, Com/christerry 2/insidious And Slow Wav, Http, Soundcloud, Diving, Fishing, Wrote It For Our Wedding.
What skills is Chris Terry known for?
Chris Terry has skills like Enterprise Software, Cloud Computing, Solution Architecture, Enterprise Architecture, Agile Methodologies, Virtualization, It Service Management, Requirements Analysis, It Strategy, Software Development, Itil, Business Process.
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