Member of Senior Leadership Team accountable for daily operations, budget and strategic initiatives of five Federally Qualified Health Center (FQHC ) primary care medical practices and three dental practices with an annual operating budget of $17M.• Developed and fostered collaborative relationships with community partners to address shared community health challenges• Ensured effective and efficient medical and dental operations are maintained and patients receive high-quality care • Worked with core team to complete annual HRSA reports and grants• Achieved record revenue and visit volumes• Instrumental in successful HRSA Operational Site Visit• Lead role in development of strategic vision for the organization• Recruited and integrated providers across NCHC practices

Responsible for daily operations of large, 14-provider, adult primary care practice consisting of 35+ staff.• Site leader for recognition as a Level 3 NCQA Patient Centered Medical Home• Administrative leader for primary care delivery pilot resulting in improved access, patient outcomes, and patient and staff satisfaction• Project owner of administrative support staff centralization process improvement, resulting in a more efficient staffing model across three health service areas• Primary stakeholder in MyChart patient portal initiative, improving accuracy of medication and allergy data in electronic health record

Oversaw all operations of two high-performing, privately owned optometric practices.• Principal for EHR implementation and practice management software upgrade project • Account management for information systems, payroll, software and product vendors• Lead for Meaningful Use Stage 1 attestation

Daily operations of an independent boutique optometric practice including sales, buying, sourcing, and production. • Maintained client relations with high-profile patients through superior customer service• Realized month-over-month record sales April 2010-August 2011• Project owner for migration to practice management software resulting in improved data, reports, and records

Member of leadership team with sole accountability for optometric business line within large, full-service ophthalmology practice.• Implemented digital retina imaging, improving the patient experience, and care while boosting revenue by $65K• Staff and patient experience advisor to physician owner• Principal trainer for electronic health records system

Led the sales, laboratory, and doctor services for the largest volume facility in the Northeast. • Conducted training and coaching for managers, associates and apprentices• Increased volume 10-18% annually, achieving top sales in the Northeast of $3.9M• Led regional training seminars for new practice manager/health records software