Ceudy Sofia R. Email & Phone Number

Colombia

United States

Contributed to developing plans, strategies, proof of concepts and best strategies to automate, upgrade, or provide software solutions to the USA and Canadian customers.Engaged in project meetings with client stakeholders to identify improved options, and possible issues, handle risks, and provide project status to stakeholders.Participated in creating and presenting demos of the communication and process platform solution to potential customers.Led the support and consultant team members to help the organization achieve its goals and assist the team members in their growth.Conducted workshops and trained end-users, potential customers, and internal team players about Papyrus solutions.Guaranteed that the consultant's work complies with the established plan, tasks, and budgets, and provided them with all the necessary tools and resources to execute their job.

Barranquilla, Colombia

Defined and followed project plans to automate, upgrade, or expand applications that accomplish business operations of assigned work unit(s). Administered all phases of the project lifecycle, such as initiation, planning, execution, supervision, and finalization, while identifying and eliminating risk proactively.Participated in meetings with the stakeholders to provide information about the project status, evaluate risk, sought feedback, and input from them.Provided guidance and technical supervision to less experienced staff performing similar functions.Led the team members, approved requirements, and defined solutions aligned with client needs.Coordinated the deployment process, following the activities of the plan to avoid issues and identify opportunities to improve it.

Santo Domingo, República Dominicana

Defined policies, procedures, KPIs, and work instructions to ensure the continued operation and improvement of the IT department.Development and implementation of an IT continuity plan to ensure the availability of critical services.Oversee the administration of multiple service providers executing processes and procedures around the IT Asset Management lifecycle.Responsible for acquiring new technologies, optimized network infrastructure, servers, and communications, and reduced costs in communication services using cloud computing services (SaaS, PaaS).Worked with finance, internal/external audit teams, procurement, and other departments to ensure that assets, licenses, and expenses were efficiently tracked.Led the team responsible for the analysis, design, and development of information systems tailored to support the process of purchasing and supply management.Assured the SDLC (software development life cycle) in all the software development projects. Led the implementation of information systems from the client perspective, ensuring the software solved the business problems and integrated with existing systems (Tailored ERP, SAP Business One, Call Center, Elastix Pro, Inboub/Outbound/ CCM, Payroll and HRIS, GIS, QMS, Web Applications).

Barranquilla, Colombia

Assist in gathering information and defining requirements, and then translate them into functional and technical requirements. Provide guidance and mentoring to team members to ensure that requirements are approved and solutions are aligned with client needs.Create, design, and format development documentation for process improvement implementation of projects using quality methodologies such as ISO, CMMI, and PMP.Management of support for agreements claim management and system auditingImplement the "Amerika" ERP system for business management in the Municipal Board of Water Supply and Sewerage in the cities of Guanajuato, Mexico, Guayaquil, Ecuador, Santo Domingo, Dominican Republic, and in different companies of the business group INASSA in Colombia.Develop queries and extraction, transformation, and load process (ETL), using SQL LOADER and PLSQL in OracleExtract information for the different databases, flat files, HTML, for analyzing, cleaning, and generating management reports, using VLOOKUP, PIVOTABLE, and other Excel functions. Optimize SQL queries written in procedures/functions on the back-end to support front-end forms.

Barranquilla, Atlántico, Colombia

Produced requirements, obtained their approval, and generated solutions aligned with client needs.Actively participated in project meetings to identify customer needs and translate them into functional and technical requirements.Participated in multiple test and validation processes, producing in user cases and test scenarios.Created, designed, and developed documentation for process improvement implementation of projects using quality methodologies such as ISO, CMMI, and PMP.Implemented the tailor ERP ‘Amerika’ system for business management in the Municipal Board of Water Supply and Sewerage in the cities of Guanajuato, Mexico, Guayaquil, Ecuador, Santo Domingo, Dominican Republic, and different companies of the business group INASSA in Colombia.Developed queries and extraction, transformation, and load process (ETL), using SQL LOADER and PLSQL in OracleExtract information for the different databases, flat files, and HTML, for analyzing, cleaning, and generating management reports, using VLOOKUP, PIVOTABLE, and other Excel functions.

Postgraduate Degree, Major In Management Information Systems

Bachelor Of Engineering - Be, Major In System Engineering