Charles Everett Email & Phone Number

Pittsburgh, Pennsylvania, Us

Work on projects including implementation of Cloud and Customer Premised based firewall solutions; answer inbound calls in customer-facing 24/7 security operations center for Firewall related scenarios.__________________________________________________________________________________________________✓ Provide Intrusion Detection and Prevention inbound scoping and limit web filtering.✓ Troubleshoot and repair cloud and customer premise firewalls ranging from NAC, VPN, Routing, and NAT.✓ Provide advice on the adoption of various IT technology, methodologies, platforms, architectures, and vendors.✓ Collaborate with vendors, clients, carriers and technical staff on implementation, optimization and ongoing management of networks.✓ Work on daily tickets relating to computers, servers, and hardware/software issues; support end users, software installation, hardware installation, and upgrades.✓ Review total cost of ownership new system technology as a solution to business needs and requirements.✓ Conduct routine vulnerability assessments and prepare written management reports on assessments.

Charlotte, North Carolina, Us

Reviewed all networking and security logs for abnormalities for customer firewall and IPS security devices with 24/7 response._________________________________________________________________________________________________✓ Scheduled vulnerability scans for customer networks and provided compiled reports of critical vulnerabilities discovered increasing security measures by 20%.✓ Participated in $50k - $200k networking security projects involving IPS and SIEM configuration with custom parsing and alerting.✓ Updated and configured firewalls and IPS devices per customer and security requirements; engineered enterprise data, voice, and networks.✓ Worked with Network Administrator on creating and implementing better security, password management, and inventory management.✓ Supervised IT Project Management to ensure proper program business alignment; created charters, project plans, tracked key milestones and budgets.✓ Performed backups, updated operating system patches, and provided anti-virus configuration and support.✓ Coordinated installation of new IT systems, including software, hardware, and peripheral equipment.

Charlotte, North Carolina, Us

Communicated with ISPs and vendors to resolve network outages, optimize load-balancing in WAN/LAN environments.__________________________________________________________________________________________________✓ Designed and staged firewall equipment for remote PCI compliant environments for up to 10 staffed stations and 5-20+ users per site.✓ Reviewed and configured over 300 legacy network environments to maintain PCI compliance.✓ Managed secure transfer of data to multiple locations by way of internal and external networks.✓ Provided outstanding leadership for rollouts and installations as well as on-going application support.

Advised and supported implementation of VoIP, Firewalls, Wireless.__________________________________________________________________________________________________✓ Diagnosed and resolved customer networking equipment issues.✓ Initiate and implement network test facilities.✓ Reviewed and tested customer configurations in lab for troubleshooting and optimization purposes.✓ Delivered high-level support and technical expertise in networking technology including hardware, hubs, bridges, and routers.

Seoul, Kr

Performed daily system checks on data center systems and resolved critical VM and Firewall issues in 700 user contact center.________________________________________________________________________________________________✓ Handled internal help desk requests as dealing with Wireless(WLAN), VoIP, and Routing.✓ Providing software, hardware, and network support for corporate and site employees.✓ Maintaining Switches and network printers, morning systems and services checks✓ Maintaining and managing ACL for Wireless APs✓ Pushing software updates onto production floor✓ Maintaining facility-wide inventory of equipment ranging from phones, and monitors.✓ Providing physical network solutions to corporate network connectivity