Interacting with new customers while aiming to provide an honest, human, and helpful experience with our growing startup.• Discovering each individual seller’s motivation and educating them on how Truehold can meet their needs.• Managing and scoring a large lead volume in Salesforce CRM.• Meeting or exceeding expected benchmarks, including daily and monthly goals and metrics.• Partnering with teams across the business, including Marketing and Real Estate.

Compare properties with similar, recently sold properties in neighboring areas to determine comparative market price.• Apply various methods to build client base, including networking, email and social media.• Generate lists of properties comparable with buyers' needs and financial resources.• Cultivate relationships with bankers, appraisers and lenders establishing long-termrelationships.• Advise clients on market conditions, pricing and legal requirements for property transactions.• Determine best mortgage options to help clients obtain financing at best rates.

Interacted directly with sellers to discover their needs and offer solutions using Zillow’s products and services.•Supported customers navigating obstacles with exceptional communication skills, providing a consultative experience.• Responsible for achieving key metrics: Exceeded live transfer goals at 100% during tenure while consistently ranked in top 3 advisors out of 60 in the Southeast region.• Connected customers to the right Zillow products while delivering a world-class customer experience.• Built relationships with customers that created the optimal environment for transactions to occur.• Ensured compliance to real estate norms, policies, and regulations to the highest degree.

Contacted insurance providers to verify insurance information and obtain billing authorization.• Leveraged integrated billing software to submit accurate claims.• Supported team members and leadership to identify and develop process improvements.• Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.• Documented notes in patient files in adherence with HIPAA regulations.

Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.•Scheduled and confirmed patient appointments with patients and healthcare professionals.• Ran credit card batches and balanced deposits on daily basis.• Obtained insurance verification and authorization to submit financial clearance of patientaccounts.• Scanned completed forms, identification and insurance cards, maintaining patient documents folder.• Obtained prior authorization and identification to release confidential medical records.

Presented knowledgeable information about the Coca-Cola brand.• Maintained exceptional standards of customer service during high-volume, fast-paced operations.• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.• Managed special accommodations for guests to enhance visitor experiences.• Documented guest suggestions and complaints to facilitate process improvements withleadership.