Product Management Consultant
CurrentExpedite product management consulting on ad-hoc and remote basis from HKG, leveraging onproduct expertise to lead projects and provide support to various teams.Core responsibilities:- Product Management- Product Development- Project Management- Data Analytics- User Acceptance Testing- Customer Support- Training & Coaching- Stakeholder ManagementKey achievements:- Finalised deployment of new fare structure module within 1 year. Conducted gap analysisbetween old and new structures, performed service testing, and led documentation andinternal training for 30 pax, including developers.- Sole Consultant supporting multiple customers with deployment of ADP module onto theirsystems. Capitalised on knowledge acquired from Pegasus Airlines’ ADP Agile Team to closegaps and educate employees on system management and usage.- Implemented reservation system for Pakistan Airlines as part of team of 10, extending end-to-end support and leading hotfix release management following implementation duringcare phase on site. Ensured smooth migration of system and followed up on issues to beresolved.- Integrated new group reservation module to PSS system in areas of testing, documentation,and internal training. Led presentations and attended workshops with airline partners.- Supported diverse projects, including testing and analysis for mobile reservation systemsolution for Nesma Airlines, product as-is workflow documentation for Blue Air, and masterdata definitions on production environment for Animawings (e.g. training, systemmanagement).- Aided migration data testing for Hitit’s new airline partners, such as Contour, Winair,Bahamas Air, and Myanmar Airways. Compared passenger name record (PNR) for migrationdata to be input into system, conducting tests on migrated PNRs and establishing definitionson admin panel.
