Ceylan Pulak Email & Phone Number

United States

Aschheim, Bavaria, Germany

Aschheim, Bavaria, Germany

Sloane Square, London

o Setting objectives and roadmaps for employees to deliver exceptional client experience o Drive store sales and profit through setting and monitoring KPI’so Exceeded objectives by consistent learning and development focusing on people and service o Leverage other managers to help with delivering and maintaining exceptional client experience in store o Manage Personal Stylist sales rate via frequent performance reviews monitoring: • Client Development (Retail) • Productivity – ensure achievement of all associate goals • Associate Developmento Responsible for Jcrew's London stores new employee Induction trainings

Brompton Cross, London

o Manage all aspects of HR administration and hiringo Recruit & develop internal & external talent to fill open positionso Educating, training, and developing all associateso Facilitate associate on-boardingo Propose training opportunities and process improvement to HR headquarters o Leverage other managers to help with training and store specific needso Responsible for Jcrew's London stores new employee Induction trainings

Marylebone, London

o Optimised expenses through effective scheduling and inventory managemento Produce store specific reports on style/SKU performance and consumer buying behaviours o Managing all store operations including payroll, store compliance and maintenanceo Ensuring all Inventory Control and Loss Prevention functions are completed to policyo Manage and maintain merchandise handling in accordance with company directives

Regent Street, London

o Represented J. Crew image to the highest standards by projecting a helpful, friendly and customer- focused appearance delivering above and beyond serviceo Managing cash and credit transactions, processing phone, online orders and refundso Prepare, replenish and maintain merchandise on the sales floor for exceptional store appearanceo Proactively sharing personal, customer and peer feedback, ideas and insight with J. Crew team and upper management

Islington, London

o Provided expert advice on colour / wallpaper suitabilityo Utilized Interior Design education background for exceptional customer experience to the highestprofessional Farrow and Ball standardo Responsible for sales transactions, book keeping and customer refunds

Tucson, Az

o Responsible for buying inventory (trends, brands, material quality, uniqueness) o Directly responsible for customer service and satisfactiono Responsible for window and store mannequin displayso Constantly followed new trends (shopping assignments every week) & vintage o Part of Public Relations team (fashion shows, flyers/posters, etc.)o Processing cash and credit transactions accurately, dealing with customer refunds

Ma, Fashion Management

Fashion Retail & Management Certifications, Fashion

o Fashion Design I, Introduction to Fashion Merchandising o Fashion Buying & Merchandising I & II, o Visual Merchandising & Space.

Ba, Interior Design