Cezar Mocanu Email & Phone Number

Ilfov County, Romania

Bucharest, Romania

Bucharest, Romania

-Built strong relationships with valuable customers and provided superb service and gaming experiences tailored to them, across all products- Monitored individual customer performance and ensured that bonuses, gifts and hospitality invitations were offered in accordance with business requirements;- Acquired knowledge of customers and built profiles including playing behaviors, interests, likes and dislikes, triggers that could both increase playing time and general site loyalty. Built custom promotions per VIP segments and type of players to maximize profits and retention;- Promoted the company’s services and products to customers via chat , email or phone.- Met the sales targets required by upper management.-Was in charge of a monthly list of new potential VIP clients ,created customized offers and plans for them.-Developed new templates on a monthly basis based on BI info-Handled our automated chat BOT to maximize profit and time spending

Bucharest, Romania

-Managed a team of 15+ agents -Organized everyone on shifts based on needs and experience level but also on past productivity on said shifts -Reviewed every agent's work and provided feedback on a monthly basis-Offered one on one training and guidance for new agents and also training for every agent in case of new implemented features or requirements -Handled top priority emails and calls from customers-Reported and discussed the team KPI's with management-Organized the reports of any errors or bugs encountered or sent by customers based on importance-Managed all logistic issues of the department, schedule, bonus plan and also implemented a Rewards system for top performing agents

Bucharest, Romania

-Contacted potential customers and promoted the company's products and offers -Offered support and promotions via live chat, email or phone-Met a monthly outbound phone objective -Met a daily customer support related mail objective -Met and exceeded a monthly sales target -Kept up to date with all the online casino's products, services and procedures-Was in close contact with the Security department to make sure the accounts are in order-Used the CRM to make sure the customer has a smooth experience when deciding to deposit-Collected feedback from customers in regards to the sites and offersDuring my time at Pathwwway I also had a period of roughly a year in which i have done extra work for the Security department,mainly checking and approving documents sent by the players for account verification, updating the CRM and replaying to emails regarding them.

Bucharest, Romania

-Contacted potential clients via phone or email in regards to new prospects and offers -Researched the Financial Market to maintain a high knowledge and understanding of the trends-Attended daily meetings with the sales team to work on a plan of action

Bucharest, Romania

-Contacted customers and potential customers via phone and offered the latest promotions based on their needs -Worked with a team of colleagues on the field and done D2D sales-Offered alternative products based on client's current offer