Customer Success Manager
CurrentVulog is the leading shared mobility technology provider revolutionizing fleet operations and profitability through our AI-driven SaaS platform while bringing positive change globally by powering sustainable, inclusive mobility solutions.Role:-Manage all phases of the project development life cycle (before sale, solution implementation phase, specific developments, support activities, project launch, post launch follow-up)-Be accountable for the successful project delivery… Show more Vulog is the leading shared mobility technology provider revolutionizing fleet operations and profitability through our AI-driven SaaS platform while bringing positive change globally by powering sustainable, inclusive mobility solutions.Role:-Manage all phases of the project development life cycle (before sale, solution implementation phase, specific developments, support activities, project launch, post launch follow-up)-Be accountable for the successful project delivery (scope, time and cost)-Establish a trusted/strategic advisor relationship with each assigned client-Be accountable for customer satisfaction and product adoption-Ensure the streamlining of information flow between customers and Vulog’s teams (Solutions Engineering, Product, Sales, Support and Supply Chain)-Conduct business requirements discussions with clients to identify how our solution will enable them to meet those requirements-Feed the product team with customers’ feedback which could enrich the product roadmap-Conduct product trainings and demonstrations for customers-Constantly improve our project management processes Show less