Ching Fen Lai Email & Phone Number

Berlin, Germany

- Designed tailored development programs for a team of 20 across SDR, Sales, and CS functions, addressing distinct team needs to enhance performance and collaboration.- Established standardised training frameworks, enabling continuous improvement and preparing team members for leadership roles.- Led cross-functional projects to streamline workflows, improving efficiency and fostering inter-departmental collaboration.- Applied emotional intelligence and personalised coaching to address challenges, such as creating simulation-based training for high-pressure scenarios to rebuild team confidence.- Introduced innovative tools to support data-driven decisions and improve team and customer outcomes.

Berlin, Berlin, Germany

- Partner cross-functionally (with Strategic Planning, Sales, Sales Operations, and sales development representative) to ensure 16-person teams are strategically positioned for future growth.- A high coordination team player with good adaptability skills and five years of cooperation experience with the international team. Working across teams in a company with more than five different cultural backgrounds, I have learned to approach other cultures with humility and respect, enabling me to work effectively with colleagues from more than five different cultural backgrounds. - My high level of empathy and emotional intelligence are strengths that I demonstrate through outstanding soft skills. Empathy supports me in having a better understanding of working with my team and my colleagues and gaining more trust from the customer side. My daily responsibilities include working as a team lead, taking care of the team's demands, guiding them to close the target, and supporting them professionally and spiritually.

Berlin Area, Germany

- Developing and implementing global business development strategies to expand the company's customer base and revenue streams.- Conducting market research and analysis to identify new business opportunities and trends.- Building relationships with key target market partners, customers, and stakeholders.- Identifying and evaluating potential merger and acquisition opportunities, strategic partnerships, and joint ventures.- Developing and managing budgets and forecasts for global business development activities.- Leading and collaborating with cross-functional teams to execute global business development initiatives.- Developing and presenting business cases and proposals to senior management and stakeholders.- Negotiating contracts, agreements, and partnerships with potential customers and partners.- Staying up-to-date with industry trends, regulations, and competitor activity.- Travelling frequently to target markets to develop relationships and explore new opportunities.

Berlin Area, Germany

- Visual Merchandising (Point of Presentation and Item Presentation)- Acquisition of new customers- customer support and sales management

Taiwan

- Conducting market research to analyze consumer behaviour, trends, and competition- Developing and executing marketing campaigns, including email, social media, and digital advertising- Creating and managing content for websites, social media, and other marketing materials- Collaborating with cross-functional teams, such as sales, product development, and customer support, to ensure a consistent brand message and strategy- Analyzing and reporting on campaign performance using metrics and analytics tools- Managing and updating the company's website and other digital channelsIdentifying new marketing opportunities and strategies to drive revenue and increase brand awareness- Developing and managing marketing budgets and tracking expensesCoordinating events and tradeshows to increase brand visibility and generate leads- Staying up-to-date with industry trends and best practices in marketing and advertising.

Taiwan

Department: Marketing and Sales (National / International)Responsibilities: Customer consulting, market analysis and order management

Taipei City, Taiwan

Organization: National Science Council – Instructor Mrs. Ya-Jen PENGResearch project: Intercultural communication and diversity management

Master Of Arts (M.A.), Chinese-European Economics And Business Studies (Ceebs)

Activities and Societies: - Design and sell the artworks which create by oneselfDepartment: Institute of Management Program.

Bachelor Degree, Department Of German Language And Literature And International Hotel Management Program

Activities and Societies: In Student Association of German Language and Literature Department as: - Event General.