Chris Connolly Email & Phone Number

Ajax, Ontario

Working on a lot of exciting items. Busy times ongoing and growing it seems. No official profile entry yet. Here are some highlights I am working on:- Security Security Security.....did I say Security? 2021 is all about Security if it wasn't on your radar in 2020.- Intune/Autopilot. 30-40+ applications pushed. 20+ configs all with either no coding or basic powershell/scripting. All 300+ computers fully managed via the cloud. No bulky on-prem system here.- Microsoft AutoPilot done. A little burned by 1903 build. New machines being delivered, Apps, Config and Security settings being automatically applied. No images to manage going forward. Cutting down install time, and more importantly people getting productive time! - Deployment of new hardware and Windows 10 done. Moved the company to not only use current technologies (MDT/WDS) but adding those that will help manage in the future. I don't believe in engineering like we did 20 years ago when there are newer, better ways to do it. The time is now to lead the way!- FINISHED! -- Separate Branch phone systems migrated to ONE national cloud VoIP solution. Cisco!- Managing Windows AD Administration, Organization, Structure, Computer and User Policies- Office 365 / Azure Administration, configuration and enhancements.- Managing and Deploying Eset Antivirus Endpoints for Servers and Desktops. Took previously manual tools that were being used and automated everything as it should be.- Deployed and managing new Cellphones and iPads using Microsoft Intune MDM.- Supporting, developing and planning to optimize our helpdesk system - ManageEngine Service Desk Plus.- Also of course, giving that support and guidance to anyone that needs help with their computers, printers, desk phones, cellphones, Scanguns, Servers, Applications and any other IT related issues/questions/needs.Finally....working with a great team of people.

Markham, Ontario

Delivered 3rd level technical support to IBM technicians servicing, installing, configuring, and maintaining ATM products across Canada and the Caribbean. Scope required oversight of hardware, software, systems, and networks. Acted as a technical resource, providing IT solutions, right-fit infrastructure, and customer service to remote field staff to quickly resolve customer escalations.Technical Scope: Wincor Nixdorf and Arca/CTS ATMs, Kiosks, Cash and Coin Recyclers, Dispensers as well as CCDM deposit modules, Kabamas Cencon and S&G lock management systems, Windows 10⇨ Customer Satisfaction: Reduced repeat calls by ensuring a first time fix and monitoring customer escalations to proactively resolving issues before escalations. Supported roll-outs of new hardware, software, and procedures.⇨ Technical Maintenance: Decreased downtime in operations by maintaining and repairing lab/training equipment (ATM’s/CRUs), ensuring availability for remote support staff testing and troubleshooting.⇨ Continuous Improvement: Strengthened operations by compiling and analyzing quarterly benchmark reports to effectively work with management and the team to improve department efficiency and support service.⇨ Team Productivity: Enhanced employee integration by training and mentoring new staff on technical devices, tools and procedures while also serving as a “point of resolution,” supporting internal team members with procedures and calls.

Toronto, Ontario

Improved helpdesk operations by serving as a strategist and visionary for IT solutions delivered to Rohm and Haas. Provided 1st and 2nd level phone and remote technical support to internal staff and customers requiring exceptional understanding of desktop workstations, printers, software, hardware as well as troubleshooting, networking/security, and installation.Technical Scope: Lucent Definity G3si PBX, VOIP, Windows servers/workstations, Cisco routers, Cisco switches ⇨ Support Management: Achieved results by creating a vision to accomplish initiatives in design and delivery of IT support for 250+ plant employees and IT infrastructure, hardware, 3rd party software, and server networks (LAN/WAN). Worked with Cisco Admins in supporting all network systems, designing layouts based on local infrastructure.⇨ Operations Administration: Pushed IT projects through the pipeline by managing weekly performance analysis and process mapping for the configuration, migrations, upgrades, reviews, and testing.⇨ Risk Avoidance: Minimized risk exposure with management of network security using a bottom-up approach for testing, detection, assessment, and control of security/permissions.⇨ Project Management: Integral participant in requirements gathering and cross-functional troubleshooting of complex systems, proprietary software, applications, storage, databases, voicemail systems, and programs.⇨ Delivery Timelines: Increased transparency into current projects by following the path of action items for on-time delivery and fast resolution of tickets.

Toronto, Ontario

Achieved initiatives in providing IT oversight and regional support to multiple locations and business units within a $300K annual budget allocated across infrastructure, upgrades, software, and hardware. Managed 3rd party vendors for some supported IT services including site WAN connectivity, multiple sites fiber/copper cabling services as well as telephone, long distance, cellular, and paging services.Technical Scope: Novell 4.11 to Windows Active Directory Servers, Microsoft Office, Rumba AS/400, Norton AntiVirus, PBX and Serenade voicemail system⇨ IT Savings: Reduced costs by over 15% for telecom services through successfully re-negotiating service contracts and re-evaluating capacities of existing infrastructure.⇨ Vendor Oversight: Tracked equipment and parts to include all server/network hardware and software by location as well as vendor activities to assess licenses, performance, cost, and quality.⇨ Global Standardization: Served as Technical Lead for Canadian site application and systems deployments, guiding junior staff in procedural/technical methods and created processes deployed worldwide to support global technicians.⇨ Design & Deployment: Managed all network infrastructure (fiber/copper/switches/WIFI) in Canada for general purpose networks, process control networks, and security networks.