The IT industry is fast moving and the only way to stay present is to constantly monitor new developments, learn new technologies, assess the impact of new systems, and strategically upgrade only when it ensures value. I’m a naturally analytical professional but also a people person. Combining these two skills has allowed me to develop an expertise in providing technical support and leading projects in deployment with long-term success in strengthening client relations. I’m that “point of resolution” for clients and field staff, which I love because I am constantly challenged to learn more if I want to maintain that position. Challenge accepted.Whether providing 1st, 2nd, and 3rd level support, my job ensures critical systems are always functioning. If everything runs smoothly and nothing suffers a glitch, then I know I did my job. A few accomplishments I’m proud of include:⇨ Client Service: Delivered elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions, and comprehensive follow-up. Trained customers on systems at IBM and Rohm and Haas.⇨ Long-term Solutions: Positioned clients for the continuation of workflow activities by spearheading network and security planning for execution of all migrations, maintenance, and upgrades at IBM and Rohm and Haas.⇨ Technical Leadership: Served on the team deploying operating systems and applications for global distribution to 10K workstations in collaboration with regional support groups to deliver support in over 20 languages at Rohm and Haas.⇨ Symantec AntiVirus Product Manager: Developed and supported Symantec AntiVirus desktop products globally for 10K users, managing two version upgrades over three years at Rohm and Haas.If you believe that I can help you, please get in touch or connect.
Listed skills include Windows Server, Technical Support, Troubleshooting, Itil, and 54 others.