Constance Daniels Email & Phone Number

Mooresville, Nc

• Drive a best-in-class online customer experience by defining the brand’s online strategy• Monitor, analyze, and report on brand performance metrics• Improve the online category experience by utilizing internal search and SEO data, click-through rate, and industry standards• Optimize product content through auditing and ensuring items comply with content standards• Analyze the customer shopping journey and make recommendations based on key performance metrics• Cultivate and maintain supplier and cross-functional partner relationships• Lead weekly, quarterly, and annual business review presentations

Columbia, South Carolina Area

• Define and oversee content creation and strategic projects• Execute short and long term content strategies to improve search rankings and meet sales targets• Lead designer and editor for content to ensure quality, clarity, and consistency• Create and publish written and banner/display content in accordance with SEO best practices• Analyze product performance and make improvements accordingly • Collaborate with product and merchandising managers to create promotional campaigns• Translate concepts into mock-ups and prototypes for new and existing web pages• Design graphics, widgets, and landing pages in accordance with existing brand style guide• Ensure that the user experience is applied consistently across digital channels• Shoot lifestyle and product photography for use in print and digital campaigns• Write and improve standard operating procedures to stay up-to-date on changing processes• Lead cross functional training initiatives

Columbia, South Carolina Area

• Report back departmental performance metrics, create development plans, and implement time management system to improve efficiency • Assist management with hiring, training, and coaching incoming employees on department best practices and standard operating procedures• Execute and direct email marketing campaigns in the absence of the department manager• Create web marketing graphics for internal and external promotions such as banners, advertisements, and email marketing templates

West Columbia, Sc

• Utilize e-commerce platforms such as Magento, NetSuite, and Google Analytics• Manage website, product listings, and e-communications with refreshed content• Create designs for web content such as home page banners, email graphics, and product graphics• Write copy for web content to improve SEO value and the user experience

Lynchburg, Virginia Area

• Develop and implement new management systems to increase effectiveness, discover root causes of system/user errors, and implement solutions to prevent further issues.• Resolve escalated work items through investigative research within the defined SLA• Provide research and analysis support and reports to supervisors, including risk reports and maintaining error logs.• Achieve operational goals by providing back-up support to the business analyst through generating reports, creating action plans, and disseminating information • Ensure quality assurance standards are met through auditing and reviewing document exceptions in an efficient manner• Serve as a liaison between the business and client by providing support to internal and external personnel via the Help Desk

Lynchburg, Virginia Area

• Lead a team of associates to clear the workflow queues by the daily production deadline.• Provide business analysis support, generate reports, and troubleshoot moderate to complex system errors • Perform data entry and word processing, monitor workflow processes, and ensure accuracy of data and documents.• Index long term care insurance claims, new business applications, and policy holder checks.• Research complaints and escalate issues to the appropriate representative.• Support administrative functions by assisting with prep, scan, and QA operations.

Bachelor Of Arts, Fine Art

Activities and Societies: Spartan Legion Marching Band, Tau Beta Sigma National Honorary Band Sorority, Inc.

Continuing Education Certificate, Ux/Ui Fundamentals

Associate Of Applied Science, Communication Design