Clinton Goodwin Email & Phone Number

United States

United States

- Play a pivotal role in driving commercial growth and business expansion with existing clients - Establish strong relationships with client senior leadership and ensure quality products and services-Build strong relationships, provide client-centric solutions, and collaborate with cross-functional teams to integrate client lifecycle aspects, offering data-driven insights, new solutions, and industry expertise- Serve as a trusted advisor, aligning a client’s strategic goals with our capabilities- Develop effective short and long-term plans with business program leadership- Participate in all aspects of client life cycle, including needs assessment and solution presentation- Provide proactive risk assessment and solutions while tracking industry trends and providing proactive solutions- Collaborate with internal Sr. Management for Account Plan outcomes- Oversee internal communications related to clients' strategic development

United States

- Led a high-performing team in the oversight and management of key operational efforts in Process Management/Improvement, Vendor Oversight, Reporting/Analytics, Compliance, and Regulatory Affairs- Oversaw efforts to assess/document/revise/refine business processes across operations, ultimately creating a full scale, comprehensive Business Process Management (BPM) operation- Drove the build out of a new vendor management oversight effort to assess/evaluate/oversee various vendors and suppliers across Operations- Worked to create efficiencies across operations, partnering closely with fellow senior-level leaders to assess and prioritize key areas for improvement- Ownership over Agent Oversight program, where regular, comprehensive agent reviews were conducted and assessed for compliance, fraud, and overall perfomance- Regularly advised COO and CEO on various operational matters

- Successfully assembled and managed a high-performing team of project managers and analysts, who provide crucial and critical support for the MCR national sales team in the areas of Project Management, Data Analysis, Operational Readiness, Finance/Budgeting, Salesforce administration, Policy and Procedure documentation, and Contracting.- Oversaw the successful management of a $120M sales budget, advising and working with budget owners on monthly accruals and forecasts - Effective and efficient management of various high-profile projects and initiatives for the national sales team, including playing a critical role in the planning of the annual NDP Conference- Regularly advised senior leadership on various sales programs, and successfully collaborate with other departments within the Medicare organization

- Led a dynamic team of Project Managers and Sales Support professionals committed to supporting the overall success of the National Medicare Sales team for Aetna/CVS Health through targeted project management solutions to drive overall member growth. - Oversaw the management and facilitation of the National Sales Team’s financials, including budgets, accruals, forecasts, and invoice management.- Worked strategically with local markets across the country, building and facilitating local/national sales programs.

- Successfully performed major project management for Medicare National Sales Team- Created, documented, and published various policies and procedures for national sales team, detailing various processes, programs, initiatives- Supported Executive Director, as well as National Sales Directors in the management of various initiatives and programs geared toward to overall growth and success of the department- Played key role in the sales team’s overall success, including exceeding sales goals- Assisted in the planning of the annual NDP conference

*Lean Six Sigma Yellow and Green Belt Certified (currently working toward Black Belt Certification)*Effective, successful management of more than a dozen Continuous Improvement teams, leading teams through LSS  Yellow Belt Training, and completion of various process/continuous improvement projects*Successfully creating process efficiencies within all areas of facility (both pre/post production) by collaborating with various production and service teams, resulting in significant savings of both time and money. *Successful implementation of 5S program across all departments, driving efficiencies, cleanliness, and order*Facilitation and oversight of more than a dozen facility-based projects, resulting in an aggregate savings of over $500,000, as well as significant improvements of workflow and production flow/throughput. These include (but are not limited to) revisions of policies/procedures, additions of QA/QC controls, removal of redundancies, and revisions of work orders.*HSE (Health, Safety, and Environmental) Site Coordinator; Responsible for all Safety-related projects and initiatives as well as the monthly reporting of all Security-related metrics. Led Safety Committee in ensuring entire facility was meeting/exceeding OSHA Standards. Also led and executed all HSE-based training.*Lead training of new hires and current staff in the areas of Health, Safety, and Environmental areas for the facility *Successfully completed OSHA 30 for Manufacturing Training*Participated in all Safety, Security, Environmental, and Quality audits, and was responsible for maintaining all associated documentation

*Oversight and leadership of the management of all daily communications and material management for company’s single largest client*Created valuable relationships with senior-level management at several high-profile clients*Successful leadership and management of a team of high-performing account managers. This includes daily status meetings, reviews, onboarding, training, and discipline (as necessary)*Successful track record in all aspects of major client management, including QBRs, budget analysis, and major project management*Advisor for yearly Healthcare/Medicare mailings (ANOC/EOC)*Vital and contributing member of the Merrill senior management team

*Responsible for all Procurement and Sourcing of all compliance-related correspondence and Marketing materials to CVS' 3.5 million beneficiaries. This included raw materials (paper, envelopes, binders, ink, etc), as well as printing, fulfillment, and mailing services*Oversight and management of 20 high-performing Procurement/Sourcing team members in multiple locations*Ownership and management of 6-7 high-profile vendor/supplier relationships.*Responsible for/management of a $60-70MM annual budget. Played key role in creation of budget year over year*Continual creative approach to the procurement, sourcing, and management of materials and services within in a highly regulated, compliance-based environment*High level of success in continually exceeding quality expectations set forth by government guidelines, while staying within budgetary parameters set by CVS leadership*Strong expertise with the concepts and management of both offset and digital print, as well as the production process for both. *Possess high level of print knowledge and USPS guidelines for the Fulfillment/Mailing of materials *Senior-level leader in a Fortune 20 company with high level of success, as well as a strong comfort level with the daily interaction with executive leadership

*Founded and built the first-ever Print/Fulfillment Department within the company. This included the hiring and training of associates, the documentation of Policies and Procedures, the continual marketing/advertising of our mission and goals, and the building of relationships with leaders across the organization *Strong familiarity and knowledge of CMS (Center for Medicare/Medicaid Services) guidelines and requirements, specifically within Medicare Part D Prescription Drug program *Effectively managed the relationships with all print vendors and suppliers, participating in negotiations of the organization’s print/fulfillment contracts*Successfully worked with all areas of the corporation, acting as an “internal vendor/supplier” and managing print/fulfillment/mailing projects *Documented success managing many high-profile, time-sensitive print production projects