Cesar Gonzalez Email and Phone Number
Industrial Engineer with more than three years of experience as inbound coordinator, inventory analyst and key user in logistics and Customer service, performing functions such as indicator management, optimization of resources for storage and transport, tracking shipments, control and order fulfillment, key data analysis and process design in multinational companies. Excellent use of Office tools (advanced Excel and Project) and SAP software. English (B2+) and German (B2+). I am characterized by leadership, achievement orientation, collaboration, technological wisdom, strategic thinking, and ability to take risks.
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Coordinador De InformaciónJohnson & Johnson Oct 2022 - Present -
Customer Service - Medical DevicesJohnson & Johnson Jun 2021 - Sep 2022• Responsible for order management activities.• Scheduling deliveries and appointments.• Order tracking and support to customer inquiries for new and existing orders.• Invoicing customer sales orders.• Facilitating invoice corrections.• Reviewing customer billing plans.• Collaborating closely with Finance and other parties for credit and debit processing, and special invoicing requirements.• Tackle issues related to: Orders, Claims management, Returns management, Recall management.• Contact the customer with the final solution.
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Professional, Inbound CoordinatorUnder Armour Feb 2020 - Sep 2020• Implementation of weekly dashboards.• Planning and monitoring of deliveries to customers, reaching a delivery indicator (OTD)> 98% and fulfillment rate (Fill Rate)> 98.5%. • Responsible for import and distribution processes, improving product availability times.• Inventory and order reports to reach 100% of sales targets.• Responsible for the implementation of SAP FMS.• Response to customer requests and complaints - Customer Service. -
Sr. Professional LogisticsUnder Armour Oct 2019 - Feb 2020
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Logistic Analyst And Key User SapHenkel Jun 2018 - Jun 2019• Reduction of storage costs> 3.5% through the implementation of product bundling projects.• Inventory management and control of its SAP-WMS accuracy.• Control of receipt, storage, dispatch, and BPA processes.• Implementation of the new version of SAP for the business with zero impacts on the logistics and customer service operations.• Communication in English with subsidiaries in Europe. -
Internship Automotive Production In ReutlingenRobert Bosch Gmbh Jan 2017 - Jul 2017Reutlingen Area, Germany• Support in the areas of Planning and Execution of the Production of Radars in the Automotive Industry.• Error identification in production lines.• Indicator reporting and quality control in the assembly lines. -
Student AssistantNational University Of Colombia Aug 2014 - Mar 2015Colombia -
Asistente En El Proceso De Acreditación Industria Y OrganizacionesInalcec Jun 2009 - Mar 2010Universidad Nacional De Colombia• Planning and Control of activities and costs.• Customer Support.• Logistic of the project
Cesar Gonzalez Education Details
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Bachelor
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Exchange Student -
Enterprise Administration Technology
Frequently Asked Questions about Cesar Gonzalez
What company does Cesar Gonzalez work for?
Cesar Gonzalez works for Johnson & Johnson
What is Cesar Gonzalez's role at the current company?
Cesar Gonzalez's current role is CS en Johnson & Johnson.
What schools did Cesar Gonzalez attend?
Cesar Gonzalez attended Universidad Nacional De Colombia, Technische Universität Dresden, Servicio Nacional De Aprendizaje (Sena).
Who are Cesar Gonzalez's colleagues?
Cesar Gonzalez's colleagues are Sang Lee, Cursos Ao Peru, Daniel Albela, Ingrid Vanessa Pereira, Rafael Palma, Daniella Thommen-Santaella, Kay Tschulik.
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César González
Colombia -
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