Carlos Guillen Email & Phone Number

Tempe, Arizona, United States

Phoenix, Arizona Area

Phoenix, Arizona Area

* Provided first, second and third level support for telecommunication requests and service issues between centralized IT organization and internal business units at area/division offices, construction sites, sales communities, and title and mortgage offices.* PBX and IP Telephony administration training, classroom certifications and experience has been with Avaya, Cisco, Mitel, Inter-Tel, NEC and TalkSwitch phone equipment. * Worked with telecommunication equipment manufacturers and business partners. * Provided effective troubleshooting and problem solving for video conferencing, VoIP telephony systems, PBX and other voice related equipment to resolve customer issues and maintain customer satisfaction.* Coordinated and managed Move/Add/Change requests for ordering and installation of MPLS/AVPN data-services, PRI/T-1 voice circuits, high-speed internet services and 1FB/1MB/ plain-old-telephone-services (POTS) services. · Worked with internal call-centers to route toll-free voice traffic to meet departmental and company requirements.· Purchased, supported, installed and administered Polycom Video Systems throughout IP network to satisfy customer requirements.· Successfully managed and met time-lines of 40+ projects which included installation, upgrades, moves of voice and data-equipment and new carrier services at commercial offices and sales communities throughout the US. · Completed 7-Habits of Highly Effective Working People to improve work skills and maximize efficiency.· Worked on internal teams to design process improvement programs, reducing costs and improving output all using information technology information library (ITIL) principles and "Best Practice Methods". · Participated in Information Systems (IS) organization which received these awards for exemplary work performance and outcomes: CIO Magazine – “2005 CIO Bold 100”; Information Week – “Masters of Technology IT Leaders 2005”; Information Week – “2007 Top 100 Innovators”.