Colman Finnin Email & Phone Number

Zurich, Switzerland

Zürich Area, Switzerland

• Leading and developing a team of network engineers and software developers
• Ensuring quality operations and resource planning for project-based activities
• Further development of the “Engineering and Operations” area in terms of personnel and organization
• Quality management and further development of business processes (ISO 9001/27001)
• Close cooperation with management and other decision-makers
• Representation of the company with customers and suppliers/partners

Zürich, Schweiz

Zürich

• Leading and building a team that exceeds customer expectations
• Development of the Security Engineering team
• Responsibility for all projects with regard to quality, costs and time
• Overall resource and capacity planning
• Building and ensuring the necessary competences
• Recording and analyzing relevant key figures for the area

Establish solid relationships with key contacts in aportfolio of clients· Manage and develop operational teams of Engineers and specialistdealing with bespoke services orders, faults ortechnical enquiries. Ensure service to client is seamless.· Demonstrated leadership competency to guide thecustomer care team· Design and implement changes to working.

· Responsibility for system functionality for assigned domain(tikTRAVELOFFICE)· Write functional specifications for client enhancementrequests· Replicate and track client reported bugs· Provide user training and develop training materials· Conduct sales presentations, workshops, evaluations -and refine related materials· Respond to RFPs and RFIs as part of.

· Implementation of product management processes· Conception and documentation of MIS (SAP CO-PA, MM)· Product manager IBM eServer xSeries· Product manager Desktop Services (turnover of CHF 20million)

· Setting up a Y2K infrastructure project team· Recruiting and Training of staff· Definition of processes, templates and workinginstructions

· Manager of consultant team (twelve employees) for ITand Telecom· Recruiting of new staff· Budget planning· Responsible for tools, training and processes

· Planning and teaching of computer courses· Implementation of ACD/PBX System with CTI Interface forCall Center· Helpdesk· Project management (e.g. Implementation of a Back-officeSystem)· Analysis of processes and tools, implementation of newworkflows and software