Colleen F. Email & Phone Number

Redmond, Oregon, United States

Bend, Oregon, United States

• Perform scheduling duties, including arranging meetings, conducting phone calls, setting up zoom calls, and managing calendars• Create job listings and coordinate interview schedules through LinkedIn and Upwork• Attend weekly meetings with clients to prioritize projects for the week, while taking accurate notes• Help with bookkeeping tasks such as expense and mileage categorization, inventory logs, and receipt filing via Quickbooks• Set up and configure email accounts for employees via email host (Bluehost, Google Business Suite)• Coordinate with third-party vendors/manufacturers to source products and services for clients• Manage and process all incoming orders from clients online website (Shopify, Faire Wholesale), ensuring accuracy and timeliness of shipping• Update and maintain the client's Shopify website, ensuring that product listings, images, and descriptions are accurate and up to date. • Use project management system to support project planning and task delegation (Trello, Asana, Notion)• Oversee inventory management at multiple locations by monitoring stock levels, reordering, and conducting monthly audits• Maintain Google Drive, ensuring that files and documents are easily accessible and well-organized• Design and order promotional materials, including business cards, pens, stickers, and other branded items.• Utilize email marketing tools (Flodesk) to draft, schedule, and send newsletters.• Responsible for the creation of social media graphics, presentations, forms and flyers in Canva

Sylvania, Ohio

• Conducted hiring, training, development, and discipline of all front-of-house staff• Managed efficient organization and prompt response to company emails and phone inquiries• Developed and implemented new protocols to help the company function more efficiently• Directed daily operations in the front-of-house while fostering a positive work environment• Assisted in developing all systems for the new event space• Administered all financial transactions, contracts, and documentation for events• Handled all communication with the event host and assisted in planning the event• Collaborated closely with the catering chef and event staff before and during the event

Toledo, Ohio Area

• Represented a branch of the managing staff by consistently enforcing policy and upholding company standards • Created a positive work environment for all team members built upon teamwork and continuous learning opportunities• Responsible for ensuring entire staff is working to efficiency during each shift• Provided team members with direction and motivation to guarantee a positive experience for the guests• Handled situations that arise ranging from guest complaints, team member concerns, and managerial issues

Ypsilanti, Michigan, United States

•Assisted in direction of all on-site staff, including leasing, bookkeeping, administrative, and maintenance staff• Conducted weekly staff meetings and individual 1-on-1 meetings to keep staff informed on occupancy needs• Delivered unparalleled customer service to residents and parents during move-in and thereafter• Responsible for collaborating in community programming and building-wide events• Conducted housing credit screenings during leasing process• Reviewed all leasing paperwork after completion by the community/leasing assistants

Toledo, Ohio Area

• Manage McComas Village, a university-owned fraternity/sorority village with 14 houses, housing approximately 300 students• Foster a values based community of mutual respect and interfraternal/panhellenic collaboration• Supervise, mentor and evaluate six Village Resident Advisers and one Senior Village Resident Adviser• Recruit, train, and supervise 20 front desk staff members to maintain a 24-hour desk • Establish professional relationships with undergraduate and professional staff through weekly staff, committee and 1-on-1 meetings• Develop relationships, programs, and initiatives with emphasis on community development and student retention• Conduct weekly house inspections for cleanliness, facilities concerns, and potential policy violations• Serve as a member and attend monthly meetings of the Greek Village Policy Committee• Help to create opportunities for collaboration between faculty, staff, students, advisors and alumni • Co-facilitate the marketing, recruitment, interviewing and selection of 2015-2016 Village Resident Advisers• Develop strong relationships with the Office of Greek Life and other campus partners• Ensure completion of maintenance repairs, renovations, and general house improvements• Work with facilities, custodial, and hall staff to identify facility needs • Assist in coordination of house check-in, check-out, room assignments and room changes• Provide crisis management support and critical incident intervention including serving on a campus wide duty rotation for 4,000 students• Serve as the Advisor for Village Activities Council

Toledo, Ohio Area

• Managed daily operations of a 600-person suite style residence hall • Establish a strong sense of community to help residents feel safe, comfortable, and welcome• Directly supervised, mentored and evaluated eight Resident Advisers and 21 desk workers• Oversaw desk operations, monitored student payroll, and provided job action if needed• Responsible for fairly adjudicating student conduct cases and creating proper educational sanctioning to fit case• Planned and facilitated weekly staff meetings and 1-on-1 meetings.• Mediated roommate conflict, homesickness, and other common issues among first year students• Utilize StarRez software for student information, occupancy reports, and room reassignments • Advised executive board and general members of Presidents Hall Activities Council • Provide crisis management support and critical incident intervention including serving on a campus wide duty rotation for 4,000 students• Fiscally responsible for managing two budgets with an annual spending of $37,000

• Managed various operational duties such as creating schedules, archiving information, and filing paperwork• Represented the University in a professional manner at all times• Responsible for safety and security of the residence halls

• Established a strong sense of community to help residents feel comfortable and welcome• Applied personal experience to help residents succeed• Worked to help residents understand and respect University policies• Exposed residents to experiential service learning through collaboration with many student organizations • Handled crisis situations professionally

Master Of Education - Med, Higher Education/Higher Education Administration

Bachelor Of Science - Bs, Public Health

Bachelor Of Science (Bs), Public Health

Master'S Degree, Higher Education/Higher Education Administration, First Year Graduate Student