Colleen F. Email & Phone Number

Redmond, Oregon, United States

Bend, Oregon, United States

• Perform scheduling duties, including arranging meetings, conducting phone calls, setting up zoom calls, and managing calendars
• Create job listings and coordinate interview schedules through LinkedIn and Upwork
• Attend weekly meetings with clients to prioritize projects for the week, while taking accurate notes
• Help with bookkeeping tasks such as expense and mileage categorization, inventory logs, and receipt filing via Quickbooks
• Set up and configure email accounts for employees via email host (Bluehost, Google Business Suite)
• Coordinate with third-party vendors/manufacturers to source products and services for clients

Sylvania, Ohio

• Conducted hiring, training, development, and discipline of all front-of-house staff
• Managed efficient organization and prompt response to company emails and phone inquiries
• Developed and implemented new protocols to help the company function more efficiently
• Directed daily operations in the front-of-house while fostering a positive work environment
• Assisted in developing all systems for the new event space
• Administered all financial transactions, contracts, and documentation for events

Toledo, Ohio Area

• Represented a branch of the managing staff by consistently enforcing policy and upholding company standards
• Created a positive work environment for all team members built upon teamwork and continuous learning opportunities
• Responsible for ensuring entire staff is working to efficiency during each shift
• Provided team members with direction and motivation to guarantee a positive experience for the guests
• Handled situations that arise ranging from guest complaints, team member concerns, and managerial issues

Ypsilanti, Michigan, United States

• Assisted in direction of all on-site staff, including leasing, bookkeeping, administrative, and maintenance staff
• Conducted weekly staff meetings and individual 1-on-1 meetings to keep staff informed on occupancy needs
• Delivered unparalleled customer service to residents and parents during move-in and thereafter
• Responsible for collaborating in community programming and building-wide events
• Conducted housing credit screenings during leasing process
• Reviewed all leasing paperwork after completion by the community/leasing assistants

Toledo, Ohio Area

• Manage McComas Village, a university-owned fraternity/sorority village with 14 houses, housing approximately 300 students
• Foster a values based community of mutual respect and interfraternal/panhellenic collaboration
• Supervise, mentor and evaluate six Village Resident Advisers and one Senior Village Resident Adviser
• Recruit, train, and supervise 20 front desk staff members to maintain a 24-hour desk
• Establish professional relationships with undergraduate and professional staff through weekly staff, committee and 1-on-1 meetings
• Develop relationships, programs, and initiatives with emphasis on community development and student retention

Toledo, Ohio Area

• Managed daily operations of a 600-person suite style residence hall
• Establish a strong sense of community to help residents feel safe, comfortable, and welcome
• Directly supervised, mentored and evaluated eight Resident Advisers and 21 desk workers
• Oversaw desk operations, monitored student payroll, and provided job action if needed
• Responsible for fairly adjudicating student conduct cases and creating proper educational sanctioning to fit case
• Planned and facilitated weekly staff meetings and 1-on-1 meetings.

• Managed various operational duties such as creating schedules, archiving information, and filing paperwork
• Represented the University in a professional manner at all times
• Responsible for safety and security of the residence halls

• Established a strong sense of community to help residents feel comfortable and welcome
• Applied personal experience to help residents succeed
• Worked to help residents understand and respect University policies
• Exposed residents to experiential service learning through collaboration with many student organizations
• Handled crisis situations professionally

Master Of Education - Med, Higher Education/Higher Education Administration

Bachelor Of Science - Bs, Public Health

Bachelor Of Science (Bs), Public Health

Master'S Degree, Higher Education/Higher Education Administration, First Year Graduate Student