Provide level 1 - 3 support to all areas of Windows environment including endpoint management, Citrix administration, software deployment, patching, process improvement and special projects.

Provide technical support to executives, back office, and teams on trade floor; analyze and resolve issues. Configure and troubleshoot Cisco switches. Lead and contribute to projects, collaborating with stakeholders across functions. Develop/implement tools, workflows, and process improvements.

Supported Market Data applications, infrastructure, and users. Performed hardware and software configuration, maintenance, upgrades, and troubleshooting. Administered Windows server. Managed corporate IT asset inventory. Ordered new employee hardware and software; created accounts. Installed, configured, upgraded, maintained, and performed troubleshooting of hardware, software, and mobile devices. Created help desk tickets; assisted in resolving issues.

Assisted with the front desk including answering the phone for network and desktop support issues. Setup Wi-Fi, email, printers, networks, and switches as needed. Cleaned, modify and repaired computer hardware to work in perfect condition.

Recommended security procedures for security procedures for security call centers, operations centers, domains, asset clarification systems, system acquisition, system development, system maintenance, access control, program models, or reporting tools. Coordinated “VIP” visits and security activities to safeguard embassies assets, employees, and guests on government property. Supervised subordinate security professionals through training, mentoring, assessing work, evaluating performance, and disciplinary action. Monitored security policies, programs, or procedures to ensure compliance with internal security policies, licensing requirements, or applicable government security requirements, policies, and directives. Implemented immediate security of the chancery building and its surroundings in the event of an emergency as directed by the Ambassador or Regional Security Officer.

Oversaw staff, prepared work schedules, and delegated duties and specific tasks. Established and implemented departmental policies, goals, objectives, and procedures. Conferred with board members, organization officials, and staff members, as necessary. Conducted routine and special inspections as required by regulations to ensure optimal efficiency and safety.