Cosmin Floria Email & Phone Number

Bucureşti, România

-Advanced Troubleshooting: Handle escalated technical issues that Level 1 support cannot resolve, including system errors, API integration issues, and database-related problems.-Incident Management: Manage and resolve tickets related to software, hardware, APIs, and network issues, providing timely updates and feedback to stakeholders.-API Support: Assist with troubleshooting API requests, endpoints, and data flows between applications, ensuring seamless integrations and solving connectivity or response issues.-Database Management (SQL): Diagnose and resolve issues related to SQL queries, database connections, and performance optimization for relational databases.-Root Cause Analysis: Perform in-depth analysis of recurring issues, identifying the root cause and suggesting preventive measures to avoid future occurrences.-Collaboration: Work alongside development, QA, and infrastructure teams to resolve critical issues and deploy fixes, particularly in areas involving API calls or database interactions.-Customer Support: Provide exceptional customer service by diagnosing user issues via phone, email, or live chat and walking them through the resolution process.-Documentation: Maintain up-to-date documentation on common issues, fixes, API configurations, and SQL optimizations for use by the broader technical support team.-System Monitoring & Maintenance: Monitor system performance, diagnose downtime or performance issues, and assist with the implementation of new technologies or solutions, including API integrations.-Training & Mentoring: Support and guide Level 1 agents by providing training sessions, knowledge transfer, and assistance with difficult cases.-Escalation Point: Serve as a critical point of escalation for high-priority issues that need urgent resolution, including those involving API integrations or database performance.

Bucureşti, România

-Content Development: Produce diverse content such as blog posts, social media updates, video scripts, tutorials, and infographics tailored to target audiences across different platforms.-API Integration in Content: Leverage data from APIs to automate content updates, integrate third-party tools, or visualize data-driven insights, enhancing content relevance and real-time accuracy.-SQL-Driven Insights: Utilize SQL databases to extract valuable insights and trends that inform content strategies, providing more targeted, impactful content.-SEO Optimization: Implement SEO best practices by conducting keyword research, optimizing metadata, and using analytics tools to improve the visibility and search rankings of content.-Data-Driven Storytelling: Use data, including metrics extracted via SQL or API integrations, to inform and enrich the content, driving higher engagement and relevance.-Cross-Platform Strategy: Develop content strategies that align with the client’s objectives and reach the intended audience, whether through blog posts, social media, or video platforms like YouTube or TikTok.-Content Management: Manage and update websites or platforms using content management systems (CMS), incorporating APIs to automate updates or feed data from external sources.-Collaborative Projects: Work closely with designers, developers, and marketers to create cohesive, multi-channel content campaigns that include data visualization, interactive elements, and API-powered features.-Client Consultation: Engage with clients to understand their brand voice, goals, and audience, providing customized content solutions that meet their specific needs.-Analytics & Reporting: Monitor content performance using tools like Google Analytics, extracting key insights via SQL queries or API data to optimize future content strategies.

Maidstone, Marea Britanie, Regatul Unit

Maidstone, Marea Britanie, Regatul Unit